Manager, Patient Access

Job Summary The Manager, Patient Access oversees the daily functions and operation of pre‑registration, insurance verification, scheduling, authorization, and financial counseling for both inpatient and outpatient services. The Patient Access Manager is responsible for the successful implementation of policy, ongoing management, and process improvement, integrates, develops policy, and overall success of the patient access functions. Responsibilities Responsible for all administrative functions that contribute to the management and execution of insurance verification, authorization, scheduling, pre‑registration, and financial counseling of inpatient and outpatient services. Manages non‑clinical staff in a manner that promotes optimal productivity, achieves patient and physician satisfaction, and engages employees to perform at their highest level, all consistent with the Westchester Medical Health System. Provides on‑site direct leadership and management by coaching, developing, and empowering direct reports. Develops and implements processes for responding to patient and employee concerns and issues. Serves as a liaison between physician practices, management, and supporting departments. Utilizes education, experience, and analytical judgment to perform critical job elements ensuring patient and physician satisfaction and fostering positive relationships. Coordinates process improvement and daily quality monitoring of key performance metrics and accuracy of accounts. Establishes a monitoring system to understand trends, system issues, and make appropriate recommendations for process improvement, proactively developing and focusing on implementation of changes. Coordinates the integration of pre‑registration, pre‑certification, insurance verification, and medical necessity checks for all patients at each facility with Scheduling to ensure resolution of relevant matters. Handles various personnel actions including but not limited to hiring, performance evaluations, scheduling, termination, and weekly time card processing. Ensures adequate professional staffing levels. Responsible for coordinating staffing needs to support accurate completion of all scheduled patients prior to the date of service. Additional Responsibilities Trains new employees on all applications associated with registration, eligibility and benefits, authorizations, and financial counseling, including post‑follow‑up updates and education. Resolves duplicate MRN, resolves charity email, dashboards, and worklists associated with the financial clearance functions. Attends meetings and conferences related to job functions and responsibilities. Qualifications and Requirements Experience: 3 years supervisory experience in a hospital‑based setting. Education: Bachelor's Degree or equivalent in experience. #J-18808-Ljbffr