Case Manager

Job Title Metro Outreach Case Manager Division HOPICS FLSA and Hours Non-Exempt/Full Time (40 hours per week) Supervisor Program Supervisor Pay Range ($24.00 - $26.00 per hour) Summary Under the supervision of the Program Supervisor and Program Manager and as part of a multidisciplinary team, the Incumbent (Outreach Case Manager) will perform professional case management services in connection with outreach to, and linkage for, individuals experiencing homelessness. The incumbent will assist consumers and their support systems in understanding and developing solutions to issues that contribute to and result from homelessness. The incumbent will receive technical guidance, consultation, and supervision to enhance their skills in developing effective case management techniques for serving homeless individuals. The incumbent will comply with all ethical and legal mandates related to documentation, confidentiality, and reporting requirements. The incumbent will utilize evidence-based case management practices to assess clients' immediate needs, housing barriers, and service needs, and will develop individualized service and treatment plans designed to address factors contributing to homelessness. The incumbent must be able to effectively coordinate daily field‑based responsibilities, including client engagement, service delivery, documentation, meetings, and training. As part of a homeless outreach effort within Service Planning Area 6, the incumbent will coordinate services with a multidisciplinary team and provide outreach and case management services across Metro Lines A, K, and C. The incumbent will work closely with law enforcement partners, including the Los Angeles County Sheriff Department (LASD), Metro Safety personnel, and other community stakeholders to engage and provide services to people experiencing homelessness (PEH) on assigned Metro platforms, stations, transit corridors, and surrounding areas. The incumbent will assist in connecting clients to housing, mental health services, substance use treatment, medical care, and other supportive resources while supporting safety and accessibility throughout the Metro transit system. This language reads more like a formal job description and clearly establishes responsibility for Metro Lines A, K, and C while defining the partnership with LASD and Metro Safety. Essential Functions Conduct immediate needs assessments with adult consumers to obtain information to complete a comprehensive treatment plan. Have working knowledge of how to present within a Multidisciplinary Team (MDT) due to collaboration with internal and external entities. Be comfortable working and providing assistance to homeless clients in the field. Be able to establish client treatment plans that correlate with the clinical assessments of therapists, nurses, and substance use counselors. Assist consumers to resolve or cope with issues that contribute to mental, emotional, medical and/or substance‑related problems. Be familiar with and able to document in accordance with the guidelines established for the E6 program, including entering all notes, treatment plans, and outcomes into HMIS. Provide services primarily to clients who are living in or on LA County property, such as metro rail stations, metro bus stops, and other metro facilities. Provide services to homeless consumers by providing case management, including solutions to immediate needs, linkages to benefits, housing supports, other mental health, physical health, and substance use programs, food support, hygiene support, linkages to employment or school resources, etc. Work with homeless consumers, adults with co‑occurring substance abuse issues and mental/physical/developmental disabilities. Document effectively in accordance with established standards of care on a daily basis. Participate in all required meetings, trainings, collaborations, and multi‑disciplinary team meetings within the program and be prepared to discuss, educate, present or evaluate the nature and progress of presenting issues. Attend other meetings, training sessions, seminars, as needed to effectively perform duties affiliated with this position. Coordinate program activities to meet contractual agreements, laws, regulations, and funding directly with the Program Manager. Participate in regular supervision with the Program Manager and/or Program Supervisor. Assume other tasks as assigned and required for this position by the Program Manager and Program Supervisor. Conduct all interventions and treatments in the field. Coordinate transportation and transporting E6 staff and participants using the Agency van as needed. Provide and maintain documentation of homeless status to intake workers and to clients and keep copies in client files. Provide HIV/AIDS information, education, and linkages to testing, housing, and services. Be knowledgeable about HIV/AIDS services and testing locations. Enter all outreach activity into HMIS system regularly and ensure the accurate entry of all team members. Assist with collecting and inputting information for preparing all LAHSA required reports including QPR, APR. Build rapport with individuals and staff of various community organizations that serve homeless individuals, families, low‑income households, and other HOPICS target populations. Inform, educate, and refer homeless individuals and families about HOPICS programs and services available to them. Work evenings, overtime, weekends or holidays. Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. Represent the Agency and Division in a professional manner at meetings and community events. Maintain regular attendance, maintain files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes. Ensure that all client documentation are submitted, or a plan is arranged to send them in, if the incumbent resigns from the position. Secondary Functions Perform other duties as assigned by their immediate supervisor and or Division Director. Provide support to administrative and data-related IT Department functions. Supervisory Responsibilities This position does not have any supervisory responsibilities. Minimum Qualifications - Knowledge, Skills And Abilities Required Some credits from an accredited college or university, or at least two years of experience working with homeless individuals; ability to work with clients from diverse cultural, ethnic, and socio‑economic backgrounds; ability to work with homeless clients in the field; ability to communicate effectively both written and orally with collaborative entities; neat and professional appearance; attention to detail and punctuality required; working knowledge of Microsoft Word, Excel, and Internet; experience working with homeless persons with co‑occurring issues (mental/health/disabilities/substances); be able to work with co‑occurring populations that present with any stand‑alone or combination of mental illness, health conditions and substance related concerns. You must be able to report (verbal/written) in accordance with the law all legal issues that surface (i.e., Tarasoff, child abuse, vulnerable adult abuse, danger to self/others and grave disability, etc.); professional experience working within a multidisciplinary team. Be able to coordinate the submission of client documentation if unable to work; if in recovery, a minimum of three (3) years of being drug and alcohol free is required. You must be able to produce verification of Employment Eligibility and pass a Background Clearance. TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company, and valid Driver’s License and auto insurance required. You must have knowledge of evidence‑based practices and be able to use them in the field. Environmental Conditions (Working Conditions) This position is responsible to work in any and all environments, including homeless encampments, in all areas of Service Planning Area 6. This position will require extensive interaction with homeless individuals, individuals with severe physical and mental disabilities, the possibility of individuals with infectious diseases, stray animals, moving vehicles, and other possible dangers associated with working in areas of high crime. You may be exposed to aggressive/hostile clients. Incumbent must be ready to deal with traumas which may trigger personal trauma; must work in conjunction with other collaborative staff members; communicate with many sources including courts, Department of Children and Family Services, LAHSA, Law Enforcement and other community agencies. Local automobile travel will be required. There is some responsibility to work in noisy environments where adults are free to talk loudly and expressively. You must be able to work effectively and produce quality work under pressure. While driving to trainings or performing other duties there may be exposure to weather conditions prevalent at the time, noise, moving vehicles, high crime rate areas, odors, fumes, pollen etc. Physical Requirements The Incumbent typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking. Mental Requirements The Incumbent to be able to perform effectively under any and all of the following: unpredictable situations, crises, constant distractions, interruptions, uncontrollable changes in priorities/work schedules; be able to process information, think and conceptualize. You must be able to effectively deal with personal trauma that may be triggered. #J-18808-Ljbffr