Field Service Technician

Title: Field Office Technician

Location: Honolulu, HI (Onsite)

Duration: Long Term Contract

Clearance: Secret

Description:

- Provides on-site technical support and assistance by deploying to Client program field offices for IT infrastructure and end-user device wellness checks.

- Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with Client IT policies.

- Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

- Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.

- Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.

-Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.

- Must be proficient in remote support tools and ticketing systems and must be willing to travel.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with Client IT environment and policies is a plus.

Certification:

- CND

- GFACT

- GSEC

- Security+