Patient Accounts Specialist

Patient Accounts Specialist

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The Patient Accounts Specialist is responsible for accurate and timely claims submissions, reimbursements, adjustments, and refunds of assigned insurance payers in accordance with current policies and procedures.

Responsibilities

• Files claim with all appropriate payers.
• Generates daily billing reports that reflect payer summaries of claims filed and amounts to be collected for submission to the Business Office Manager.
• Transmits billing electronically and manually for all companies in accordance with departmental deadlines.
• Performs timely and accurate applications and insurance company payments/adjustments.
• Evaluates denials in a timely manner for appropriate reconciliation, rebilling, and other necessary follow-up.
• Receives phone calls and inquiries from both third-party payers and individuals served on claims and responds to same as appropriate.
• Maintains and updates financial files that contain current demographics, historical data, financial status, and payer source. Works cooperatively with other departments to obtain accurate clinical and demographic information to ensure timely billing and collection of fees owed for services rendered.
• Works with staff on third-party verification. Coordinates with utilization management, inpatient admitting clerk, and outpatient staff to assure proper pre-certifications are obtained from insurance companies. Performs insurance verifications when necessary.
• Reviews and utilizes Accounts Receivables aging and billing error reports for the purposes of correction, reconciliation, and problem resolution in regard to receivables, in an effort to prevent 90 and 120-day receivables.
• Processes financial evaluations for eligibility of sliding scale, as well as maintaining financial documents.

Qualifications

• In order to be considered, candidates must have a High school graduate or equivalent required and two years of medical third-party billing and collection experience required.
• Two years' experience working with a desktop computer and related software (i.e. Microsoft Office).
• Experience with Medicare preferred.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm. Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence. Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC's service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff's Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital's adult inpatient psychiatric unit. MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties. Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: