Quality Manager

Quality Manager – Middlefield, OH

Job Details: Level: Management

Bring your talent and effort to Growscape and contribute to serving our customers while having fun, growing your career, and sharing in our success. We are looking for the best talent to join our team.

Key Responsibilities

Quality System Ownership & Documentation

• Own the Quality System; assess the current state, build out formal documentation, and drive organization-wide compliance to it
• Develop and continuously improve Quality Procedures and Control Plans based on customer requirements and business needs
• Manage documentation related to quality reports, product testing, and regulatory compliance

Process & Product Quality

• Supervise quality inspection and testing of raw materials, in-process production, and finished goods
• Monitor product quality against internal standards and customer requirements, including dimensional accuracy, appearance, durability, and environmental compliance
• Work with production to establish quality checkpoints, inspection procedures, and process improvements
• Ensure lab equipment is functioning as expected, including managing the annual calibration process

Non-Conformance & Corrective Action

• Investigate non-conformances, customer complaints, and returns; perform root cause analysis and implement corrective/preventive actions (8D)
• Conduct regular audits of processes, products, and systems to ensure compliance with relevant standards
• Lead internal teams in preparing for 2nd- and 3rd-party audits; close out any resulting corrective actions

Supplier Quality

• Ensure supplier quality through audits and incoming materials inspection

Leadership & Culture

• Lead and coach the quality assurance team, providing training and performance feedback
• Champion a culture of quality across the organization through communication and engagement

Qualifications

Education & Experience

• Bachelor's degree in Engineering, Quality, or a related field (or equivalent experience)
• 3–5 years of quality management experience in plastic manufacturing or similar industry
• Strong understanding of manufacturing processes, materials, and defect prevention techniques

Technical Skills

• Experience with quality tools such as SPC, FMEA, 8D, and root cause analysis
• Proficiency in Microsoft Office and quality software (e.g., Minitab, ERP/QMS systems)

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