Vehicle Reconditioning - Coordinator

Job Description

Job Description

Job Title: Cleaning Coordinator- Vehicle Reconditioning Coordinator
Location: Auburn, MA 
Position Type: Full-time – Non Exempt 
Salary: $30.00-$32.00 per hour (experience depending) and full benefit package day one

Who We Are

Flexcar is completely reimagining car ownership. Buying a car is expensive, and leasing locks you in. So, we created a better way: flexing. Flexcar gives people their own car with one monthly payment that includes insurance, maintenance, roadside, and registration, plus the freedom to swap, keep, or return it as life changes. It's more affordable, more flexible, and more enjoyable than buying or leasing. By combining operational expertise with technology, data, and AI, we're transforming every part of the customer journey. We're scaling fast, and we're building the next generation of leaders to scale with us

Job Summary

The Cleaning Coordinator runs a crew of cleaners who wash and detail every car before it goes to a member. You decide what each car needs, plan the day around upcoming pickups, check the work, and keep the crew staffed, trained, and productive.
This is a working supervisor role. Most of the day is on the lot, and you cover a station yourself when the crew is short. Success is measured on three things: cars cleaned to the Flexcar standard within the standard time, crew efficiency of 85% or better, and low voluntary turnover on the crew.

What You Will Do

• Build the daily clean list from upcoming orders so cars are ready ahead of their appointments, and sequence exterior wash and interior detail so neither station waits.
• Grade every car at intake as Light, Medium, or Heavy interior detail against the Flexcar standard; the coordinator sets the level, not the cleaner.
• Inspect finished cars before release, send back rework, and flag damage, warning lights, or items left in the car for the site team.
• Keep vehicles moving safely on the lot and the ready line organized.
• Hire, train, and certify cleaners on the exterior and interior standards, the time standards, and safe use of chemicals and equipment.
• Write the weekly schedule, manage attendance and time off, and control overtime.
• Coach daily, share each cleaner’s efficiency and quality numbers weekly, and handle performance and conduct issues with People Operations.
• Run a crew people stay in: fair schedules, clear expectations, and recognition for good work.
• Own inventory and ordering for chemicals, towels, and detail supplies, and keep equipment in working order.
• Keep the wash bay and detail area clean and organized; enforce chemical handling, PPE, and site safety rules.
• Log every car cleaned with its level, cleaner, and time, and produce the weekly report on volume, efficiency, rework, and supply spend.
• Reconcile cleaning volume to orders each week and review the level mix with the General Manager.

What Success Looks Like

• Every car released to the ready line meets the standard the first time; rework and cleanliness complaints are rare.
• Cars are completed within their standard time and ready before their appointment.
• Crew efficiency (standard hours earned divided by paid hours) is at or above 85% each week.
• Voluntary attrition on the crew is low and open positions are filled from a pipeline you keep warm.

What You Bring

• Two or more years leading an hourly crew in vehicle detailing, car wash, fleet or rental lot operations, or dealership reconditioning.
• Hands-on skill in exterior washing and interior detailing, and the ability to teach it.
• Experience scheduling hourly staff and managing attendance, overtime, and performance.
• Comfortable keeping records on a phone or tablet and in a spreadsheet and acting on a daily report.
• High school diploma or equivalent; at least 18 years of age.
• Valid driver’s license with a clean record for the past three years; able to drive and park a range of vehicles.
• Able to work outdoors in all weather, stand for a full shift, and lift up to 50 pounds; weekend, holiday, and overtime availability as the business requires.
• Bilingual English and Spanish is a plus.
• A habit of walking the line and fixing problems at the station, not on the ready line.
• Judgment on what a car actually needs, and the confidence to grade it Light when it is Light.
• Steady, fair leadership of an hourly crew. People know where they stand with you and want to stay.
• Ownership of the numbers: you know your crew’s efficiency this week and why.
• Composure when the day goes sideways: a broken pressure washer, two call-outs, and a busy Saturday.

What Tops The Tank

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure) 
• Paid Sick Leave in accordance with California and applicable local law 
• Company-paid holidays 
• 401(k) with company match (Day One eligibility) 
• Medical, dental, and vision coverage (Day One eligibility) 
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options 
• Life and disability insurance 
• Weekly pay 
• Uniforms provided 
• Employee referral bonus 
• Employee discount on Flexcar services 

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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