Delivery Manager
Hallmark Global Solutions Ltd
Location : St Louis, MO
Designation :Delivery Manager Role
Role :FTE Role
Budget- $150 - $160 K
SubDate
Client
Position ID
Skills
CandidateName
WorkAuth.
ExpectedSalary/$HR
Current Location
Recruiter Name
RH ID
Open for F2F
Contact Number
Email ID
Total Experience
LinkedIn link Worked with Implementation Partner Exp with clients like Mastercard or similar payment banks ( Visa/ Discover )
JD -
Client Relationship
Designation :Delivery Manager Role
Role :FTE Role
Budget- $150 - $160 K
SubDate
Client
Position ID
Skills
CandidateName
WorkAuth.
ExpectedSalary/$HR
Current Location
Recruiter Name
RH ID
Open for F2F
Contact Number
Email ID
Total Experience
LinkedIn link Worked with Implementation Partner Exp with clients like Mastercard or similar payment banks ( Visa/ Discover )
JD -
Client Relationship
- Serve as the primary Mphasis point of contact at Mastercard in St. Louis, building trusted relationships with senior technology and product stakeholders
- Lead weekly and monthly governance reviews with Customer -status, risks, decisions, and roadmap alignment
- Identify and develop expansion opportunities within the engagement -new SOWs, scope additions, and capability demonstrations
- Own end-to-end delivery health across all active SOWs -quality, velocity, SLA adherence, and milestone tracking
- Manage escalations swiftly and visibly
- Work closely with the India delivery team and US-based technical leads to maintain delivery rhythm and resolve blockers
- Drive the onboarding and ramp plan for new team members joining the engagement -ensure they meet Customer's standards before client exposure
- Maintain the engagement health dashboard -RAG status, financials, headcount, and forecast
- Own the SOW scope boundary -track change requests, flag scope creep early, and coordinate with the Engagement Director on commercial implications
- Ensure all Customer compliance, security, and access requirements are met for the full delivery team
- Coordinate with the Project managers, PMO Lead on reporting, RAID logs, and action tracking
- Partner with HR and recruitment on onboarding, retention, and performance of client-facing team members
- Represent the India team's work credibly to Customer -translate offshore delivery into client-visible outcomes
- Proactively identify whitespace within the account -new business units, adjacent teams, and unmet technology needs that Mphasis can address
- Collaborate with Mphasis pre-sales and solutions teams to shape and respond to new opportunities within the account
- Track competitor footprint within Mastercard and develop displacement strategies where relevant
- 15 to 20 years of overall IT experience, with at least 10 plus years in client-facing delivery management roles
- Prior experience managing large-scale technology delivery engagement for Fortune 500 clients -financial services or payments strongly preferred
- Proven track record of managing distributed India-US delivery teams
- Strong understanding of payments technology -card networks, payment processing, digital payments, or adjacent domains
- Excellent executive communication skills -comfortable presenting to C-level and VP-level stakeholders at a sophisticated client like Mastercard
- US work authorization -must be based in or willing to relocate to St. Louis, Missouri
- Prior experience working with Mastercard, Visa, American Express, or similar global payment network
- Familiarity with MSA-level contract management and SOW governance
- Experience managing a bench-to-billing ramp -identifying, onboarding, and deploying large teams under time pressure
- GitHub Copilot or AI-assisted development delivery experience
Vacancy posted 4 days ago
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