Director, Media Account Management

Company Description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

The Media Account Management Director is a hybrid project manager and client partner, overseeing the day-to-day operations of a complex media account. This role ensures flawless execution of media campaigns by coordinating across internal teams including: Client Services, Media, Search, Social, Creative, Ad Operations, and Data & Analytics, and managing operational processes such as billing, timelines, and deliverables.

Success in this role requires a blend of critical thinking, operational excellence, and client-facing finesse. You'll serve as the connective tissue between the client and cross-functional teams to drive collaboration, streamline delivery, and ensure campaigns meet business objectives.

Responsibilities

• Serve as the primary point of contact for media campaign operations and project delivery.
• Lead the entire process of media plan implementation from initiation to completion and analysis; ensuring achievements, deliverables, and budgets are met.
• Facilitate communication across internal and external teams to maintain alignment on timelines, dependencies, and deliverables.
• Support billing, budgeting, and tracking processes to ensure financial accuracy and efficiency.
• Partner with strategy and media teams to interpret campaign performance and translate insights into actionable next steps.
• Identify process improvement opportunities and help implement scalable solutions that enhance operational workflow.
• Maintain strong client relationships by understanding their business needs and proactively addressing issues or opportunities.

Qualifications

• 7-9+ years of experience in digital media, integrated marketing, project management, or account management.
• Strong understanding of media planning, buying, and reporting fundamentals.
• Excellent project management and organizational skills; proven ability to manage multiple workstreams simultaneously.
• Strong interpersonal and communication skills with the ability to effectively interact with clients and cross-functional teams.
• Proficient in Microsoft Excel and project management tools (e.g., Smartsheet, Monday.com, or similar).
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving client and business needs.
• A strategic approach with a focus on details and follow-through.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $121,315 - $174,300 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/30/2026.