Senior Consultant, Internal Communications

Description The preference is for the candidate to be located close to a hub and be in the office a minimum of 2 days/week (Hubs: Boston MA, Portsmouth NH, Seattle WA, Indianapolis IN, Columbus OH, Plano TX) although candidates from any location will be considered. The Senior Consultant partners with senior management within Liberty Mutual's Enterprise Tech function to develop communications strategies and plans that support the strategic objectives of Tech, including executive communications. The person in this role will manage initiatives that are large and/or complex in scope, ensuring that communications align with our Tech business goals and strategic priorities, and connect to our brand, enterprise goals and culture to provide the best possible employee experience and positively influence business outcomes. The Senior Consultant will provide strategic consultation and guidance to the leaders in Tech, including Tech Strategy and Talent, providing communications expertise and managing complex situations with autonomy. They will also partner with members of Global Brand & Communications to deliver high quality and connected campaigns enabling and empowering employees across Liberty Mutual. The role requires a forward-looking communications consultant who can help modernize how communications are planned, developed, delivered and measured. This includes adopting and integrating GenAI and other emerging technologies, increasing communications effectiveness, and helping the function innovate toward the future. Responsibilities While thinking broadly, partners closely with various levels of management to identify business/communication objectives and translate into audience-centric strategic communications plans. Ensures effective delivery of key messages to tech-focused employees and broader global audiences in alignment with brand, enterprise goals and culture. Proactively identifies and develops opportunities to syndicate content across relevant audiences and channels, both internally and externally. Has oversight of large and/or complex communications plans, campaigns or projects including high visibility deliverables impacting multiple teams, including workforce transitions. Performs project management duties, identifying resources to complete high-quality work, and interfacing with own team as well as working with other partners internally to ensure flawless execution. Ensures projects are completed within desired budget, schedule and are of the highest quality. Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback. Recommends internal communications solutions to open-ended business challenges. Influences outcomes with autonomy. Builds and maintains relationships with business stakeholders. Coaches and provides feedback to junior team members. Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications. Qualifications Bachelor's degree (preferably in in Communications, English or Journalism) or equivalent experience. Advanced degree preferred. Minimum of 7-8 years of relevant and progressively more responsible communications experience, to include internal communications work. Displays business acumen, strong consultative skills and integrated thinking. Excellent written and verbal communication skills. Experimental mindset about leveraging GenAI tools to work efficiently and enhance creativity. Proven success in engaging employees with AI tools, features and rollouts to both large cross functional cohorts and small, highly focused cohorts Experience with technology-focused partners or clients; ability to translate complicated technical content into accessible, user friendly, actionable campaigns. Strong analytical, organizational and advanced project planning skills with a proven track record of execution. Strong knowledge of various communications vehicles to include both current and emerging technologies. Practical knowledge of change management principles, with proven experience leveraging communications tactics to shift mindsets and behaviors. Only open to US based employees Employees may apply for a new role after completing 12 months of employment in their current position unless approved by their people leader. Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco Liberty Information Technology Limited