Director Peninsula Market

Position Overview

Full Time Director of the Peninsula Market overseeing access in Hampton, Newport News, Williamsburg, and other towns on the Hampton Roads Peninsula.

Benefits

Investing in You:

• Educational Assistance – books, lab fees, registration costs, etc.
• Student Loan Repayment Support.
• Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation starting day one, increasing with service.
• 13 Paid Holidays, including birthday, day after Thanksgiving; floating holidays.
• Paid Sick Time.
• 401K plan with 6% company match, immediate vesting, ROTH IRA option.
• Short- and long-term disability insurance.
• Life Insurance and optional Voluntary Life Insurance.
• Health Care and Dependent Care benefits.

Essential Functions, Duties, and Responsibilities

• Develops the strategic direction for sales and service to expand loan and share balances of the credit union within the context of its overall strategic objectives in collaboration with senior management.
• Builds an annual sales and service plan to accomplish budgeted objectives dictated in the yearly business plan and budget.
• Assists member-facing employees in accomplishing their budgeted goals and objectives.
• Recruits, trains, and retains a well-qualified sales and service staff. Works directly with member-facing to ensure they are competent in consultative selling.
• Serves as the primary liaison between senior management and front-line managers.
• Analyzes market areas to target specific products consistent with the credit union's business and strategic plan. Researches and keeps well-informed about competitors' products, pricing, and promotions.
• Maintains in-depth knowledge of all credit union products and services.
• Reviews and analyzes results, forecasts, and growth trends. Provides recommendations to senior management for course corrections to ensure annual budgeted objectives are achieved.
• Directs the efforts of member service representatives within the branch system to ensure maximum effectiveness in reaching the credit union's goals and objectives by maximizing member relationships.
• Creates an atmosphere conducive to generating “engaged employees” committed to the sales process, values, and internal service quality.
• Ensures all marketing materials and communications for the credit union are distributed to all member-facing employees promptly.
• Works with the Marketing department and senior management to develop new products and promotions.
• Represents credit union at trade events, community activities, and social and business events.
• Keeps abreast of regulation changes and compliance issues, particularly related to lending and the Bank Secrecy Act (BSA). Provides input for policy and procedure changes.

Qualifications

• A bachelor’s degree in a related field, four years of experience in a financial institution, sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• Four years of financial institution experience is required.
• Seven years of supervisory experience required.

Physical Requirements

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Occasional handling and manipulation of small objects like bills and coins, reaching with hands and arms, standing and walking are also required. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.