IT Administrator

Job Description

Job Description

IT Administrator

Wesley International, LLC
Department: Information Technology
Location: On-Site (Atlanta Georgia)
Employment Type: Full-Time

Position Summary

Wesley International, LLC is seeking an experienced IT Administrator to support and administer the company's technology environment, with a strong emphasis on NetSuite ERP and manufacturing systems .

This position will be responsible for the day-to-day administration, support, security, and optimization of NetSuite and other business-critical systems while also providing hands-on IT infrastructure and end-user support. The IT Administrator will work closely with Accounting, Operations, Engineering, Sales, Warehouse, and other departments to ensure technology systems effectively support business operations.

The ideal candidate will have strong hands-on experience with NetSuite ERP in a manufacturing or distribution environment , along with a solid background in systems administration, cybersecurity, networking, Microsoft 365, user administration, and technical support.

This is a hands-on position for someone who can troubleshoot complex problems, understand business processes, maintain system integrity, and identify opportunities to improve and automate technology-driven processes.

Essential Responsibilities

NetSuite ERP Administration

• Administer and support the company's NetSuite ERP environment, including users, roles, permissions, workflows, forms, dashboards, reports, and system configurations.
• Serve as a primary internal resource for NetSuite troubleshooting, system questions, and technical issues.
• Create and maintain NetSuite saved searches, reports, dashboards, KPIs, custom fields, forms, and workflows.
• Manage user access and permissions in accordance with job responsibilities and company controls.
• Perform periodic access reviews and assist with maintaining appropriate segregation of duties.
• Troubleshoot system errors, transaction issues, reporting discrepancies, workflow problems, and integration issues.
• Support NetSuite enhancements, system changes, testing, upgrades, and new functionality.
• Coordinate with NetSuite consultants, developers, vendors, and other third parties when additional technical support is required.
• Support data imports, exports, mass updates, data cleanup, and data validation.
• Maintain accurate documentation of NetSuite configurations, workflows, integrations, reports, and critical processes.
• Identify opportunities to automate manual processes and improve system efficiency.
• Support NetSuite release management and testing to minimize disruption to business operations.

Manufacturing & ERP Systems

• Provide technical and systems support for NetSuite processes supporting manufacturing, inventory, purchasing, warehouse, and operational activities.
• Support ERP processes involving items, inventory, bills of materials, work orders, assemblies, purchasing, receiving, fulfillment, inventory transfers, and related manufacturing transactions.
• Work closely with Operations, Engineering, Supply Chain, Warehouse, and Finance to troubleshoot system issues and improve business processes.
• Assist with maintaining accurate ERP master data and identifying discrepancies between physical operations and system records.
• Support system requirements related to new products, engineering changes, BOM revisions, production processes, and operational changes.
• Develop and maintain reporting and dashboards that provide visibility into manufacturing, inventory, purchasing, and operational performance.
• Identify system-related bottlenecks, inefficiencies, and opportunities for process improvement.

Preferred AI & Automation Experience

• Experience implementing or administering AI agents or agentic workflows .
• Experience integrating AI tools with NetSuite, Microsoft 365, APIs, databases, ERP systems, CRM systems, WMS, manufacturing systems, or other enterprise applications .
• Experience with workflow automation platforms, APIs, middleware, RPA, or low-code/no-code automation tools.
• Experience using AI for data analysis, reporting, IT support, documentation, cybersecurity, process improvement, or business intelligence.
• Experience developing or supporting AI-enabled chatbots, internal knowledge assistants, automated workflows, or enterprise copilots.
• Experience with AI governance, responsible AI practices, model limitations, data security, and human oversight requirements.

IT Systems & Infrastructure

• Administer and support Windows workstations, laptops, printers, peripherals, and other IT equipment.
• Support Microsoft 365 and user account administration.
• Provide technical support for hardware, software, network, account, and system issues.
• Troubleshoot network connectivity and support firewalls, switches, wireless access points, VPNs, DNS, DHCP, and related infrastructure.
• Maintain IT asset inventories, equipment assignments, and lifecycle records.
• Support employee onboarding and offboarding, including account provisioning, equipment deployment, access management, and equipment recovery.
• Maintain a supply of standard and loaner equipment for business continuity and equipment replacement needs.
• Support technology used throughout office, warehouse, and manufacturing environments.

Cybersecurity & Systems Protection

• Administer endpoint security and EDR/anti-malware solutions and monitor device coverage and health.
• Coordinate operating system and application patching and remediation.
• Support identity and access management, MFA, privileged-access controls, and periodic access reviews.
• Maintain appropriate security configurations for network and infrastructure equipment.
• Participate in security incident response, including investigation, containment, documentation, and corrective actions.
• Support phishing simulations and security-awareness initiatives.
• Monitor and address security risks and vulnerabilities.
• Protect company systems and information from unauthorized access, loss, or misuse.

Backup & Business Continuity

• Monitor backup systems and investigate failed or incomplete backups.
• Perform scheduled backup restoration testing and document results.
• Support disaster recovery and business continuity procedures for critical systems.
• Maintain documentation for system recovery and other critical IT processes.

Reporting, Analytics & Data

• Develop and maintain NetSuite reports, saved searches, dashboards, and KPIs.
• Support data extracts and reporting requests across departments.
• Investigate reporting discrepancies and data-quality issues.
• Assist management and business departments in improving visibility into operational and financial information.
• Identify opportunities to automate recurring reports and reduce manual data entry.

Projects & Continuous Improvement

• Participate in NetSuite enhancements, integrations, and other IT projects.
• Assist with requirements gathering, system testing, and user acceptance testing.
• Evaluate existing processes and recommend technology solutions that improve efficiency, accuracy, security, and reliability.
• Support integration between NetSuite and other business applications.
• Troubleshoot integration failures and coordinate resolution with vendors or developers.
• Maintain project documentation and communicate issues, risks, and dependencies to management.

Vendor & Documentation Management

• Coordinate with technology vendors and service providers regarding support issues, licensing, renewals, repairs, and system services.
• Maintain accurate IT, network, ERP, security, and system documentation.
• Develop and maintain SOPs, work instructions, troubleshooting guides, system documentation, and IT runbooks.
• Ensure critical technology processes are documented and repeatable.

Compliance & Audit Support

• Support internal and external audits by providing system reports, access records, system documentation, and other required evidence.
• Maintain appropriate controls over confidential, financial, employee, customer, vendor, manufacturing, and ERP information.
• Follow company policies related to information security, confidentiality, data protection, and system access.

Required Qualifications

• 5+ years of progressively responsible IT administration or systems administration experience.
• Significant hands-on experience administering NetSuite ERP.
• Experience supporting NetSuite within a manufacturing, distribution, industrial, or similarly operational environment strongly preferred.
• Demonstrated experience with NetSuite users, roles, permissions, saved searches, reports, dashboards, workflows, forms, and system configuration.
• Experience supporting ERP-related business processes and integrations.
• Experience with Windows, Microsoft 365, user/account administration, and business applications.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, firewalls, switches, and wireless networks.
• Experience with endpoint security, patch management, MFA, access controls, and basic cybersecurity practices.
• Strong troubleshooting and problem-solving skills.
• Strong organizational and documentation skills.
• Ability to communicate effectively with both technical and non-technical employees.
• Ability to manage multiple priorities and work independently.
• Ability to understand business processes and translate operational requirements into practical technology solutions.

Preferred Qualifications

• NetSuite Administrator or Suite Foundation certification.
• Experience with NetSuite manufacturing functionality.
• Experience with SuiteFlow, SuiteAnalytics, SuiteScript, or NetSuite integrations.
• Experience with WMS, EDI, APIs, middleware, or other ERP integrations.
• Experience supporting manufacturing, warehouse, supply chain, or distribution operations.
• Experience with Power BI or other business intelligence/reporting platforms.
• Experience administering firewalls, switches, wireless infrastructure, and endpoint security platforms.
• CompTIA Security+, Network+, Microsoft, or comparable certifications.

Key Skills & Competencies

The successful candidate will demonstrate:

• Strong NetSuite and ERP expertise
• Manufacturing systems knowledge
• Systems administration expertise
• Analytical and problem-solving ability
• Strong attention to detail
• Cybersecurity awareness
• Data integrity and systems-control mindset
• Excellent documentation skills
• Strong communication and customer-service skills
• Ability to work effectively across departments
• Ability to identify root causes and implement sustainable solutions
• Ability to manage multiple projects and priorities
• Strong sense of ownership and accountability

Work Environment

This position is primarily on-site in Georgia and supports office, warehouse, and manufacturing environments. The role may occasionally require work outside normal business hours for system maintenance, upgrades, emergency troubleshooting, or critical incidents.

The position may require lifting or moving IT equipment, including computers, monitors, printers, networking equipment, and related hardware.

Equal Employment Opportunity

Wesley International, LLC is committed to providing equal employment opportunities to qualified individuals. Employment decisions are based on qualifications, experience, skills, performance, and business needs in accordance with applicable federal, state, and local laws.

Disclaimer

This job description describes the general nature and level of work expected for this position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Responsibilities may change based on business needs, organizational priorities, and technology requirements.