Call Center Specialist - Bilingual Canadian French

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client‑facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Provide exceptional HR support by serving as the first point of contact for employee inquiries, processing HR transactions, maintaining accurate employee data in Oracle, and supporting HR programs, policies, and benefits administration. Resolve routine issues, escalating complex matters, and ensuring timely service through ticket management and adherence to service level agreements. How You'll Make an Impact Respond to employee inquiries regarding HR policies, programs, and benefits. Process employee transactions, including new hires, status changes, compensation updates, and terminations. Maintain accurate employee records and data integrity within Oracle. Manage and resolve service tickets within established SLA guidelines. Provide first‑level HR systems and process support; escalating complex issues as needed. Assist with benefits enrollment, employee communications, and HR documentation. Generate reports and maintain confidential employee records. Identify process improvements and document workflows and procedures. Support HR functions such as recruiting, onboarding, employee relations, and compliance activities. About You Required: Minimum of 2 years of experience in position or specialization, supporting HR programs and processes. Minimum of high school diploma. Must have basic knowledge of Microsoft Office suite, including Outlook. Must have prior experience completing transactions in HR Systems. Must be fluent in Canadian French. Preferred: Behaviors: Aptitude for technology and process improvement. Comfortable with learning new technology and tools. Able to adapt to changing requirements and environment. Outstanding customer service and interpersonal skills. Good judgment and critical thinking required. Compensation and Benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well‑being Career development opportunities and ongoing learning A collaborative, people‑first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled). #J-18808-Ljbffr Gallagher