Carrier Relationship Manager

Overview Develops new and existing national carrier partnerships through effective collaboration. Serves as key advocate and primary contact in our carrier relationships. Responsible for identifying efficiency and revenue growth opportunities with our carriers and implementing carrier best practices. Works closely with key stakeholders such as Operations, Sales, IT and Business Development to ensure that the processes and systems support business objectives. Responsibilities Builds, grows, and retains strong carrier relationships by providing customized quality service. Identifies present and future performance gaps; translates gaps and organizational needs into an action plan to achieve key performance metrics. Identifies needs that can be met through Paychex offerings and those that require alternative approaches or process improvements. Serves as coordination and communication lead for resolution of internal and external carrier issues or new requirements. Supports onboarding of new carriers by obtaining required documentation, setting expectations, and partnering with development resources. Provides high level support to existing carriers and keeps them informed through virtual and on-site presentations. Plans, coordinates and implements strategic programs for Paychex. Partners with Sales, training, and other internal departments and operations to ensure education on our carrier feeds. Maintains knowledge of industries, relevant systems and carrier practices, as well as changes in federal, state, and local benefit law and policies to ensure Paychex carrier feeds meet the needs of the client. Compiles data and provides information, feedback, and reports to management on carrier performance. Qualifications Bachelor's Degree - Preferred 3 years of experience in EDI coordination. Experience using one or more programming languages and database software. 1 year of experience in a Leadership role. Compensation In the spirit of pay transparency, the compensation range for this position is typically $55,866.67- $87,790.47 annually. This range includes both base pay plus commissions but does not consider other components that make up the total rewards package for the position. If hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award-winning training and development programs empower employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities: We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary. Equal Opportunity Statement Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. #J-18808-Ljbffr Paychex