Patient Service Representative

Job Description

Job Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Appleton, WI with occasional coverage in Green Bay and Plover

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative , you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do:

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system
• Coordinate and order sleep study devices and upload reports into the system
• Review upcoming schedules to confirm insurance and patient documentation are complete
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Room patients
• Safety and sanitation of clinic

What You Bring:

• Required - Minimum of 1 year experience working in a medical or healthcare setting
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Ability to also work at the Green Bay and Plover offices as needed
• Valid driver license

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth
• Schedule: Monday - Friday, 8am-4:30pm
• This is a full-time, 32hr flex position

Explore more at: ADVENT Careers Website