Client Service Representative, Bloomsburg, Pennsylvania

Client Service Representative (CSR)

Be the welcoming voice and steady presence behind exceptional veterinary care.

Bloomsburg Veterinary Hospital is an AAHA-accredited, Fear Freefocused small animal hospital serving dogs, cats, and the people who love them. Our team includes a substantial group of credentialed veterinary technicians and experienced veterinary professionals who are deeply dedicated to their craft. We believe great care starts with people who share knowledge, respect one another's contributions, and enjoy working together. We are committed to a workplace where your voice matters, your work has purpose, and your colleagues have your back.

As a Client Service Representative, you are often the first person a pet owner speaks with and the person who helps them feel informed, heard, and supported. You will work closely with a skilled clinical team to make every visit feel organized, compassionate, and personal. This is a dedicated client-service position, not a blended clinical assistant role.

Why you will enjoy being part of our team

You will collaborate with experienced veterinary professionals who know that thoughtful communication and a welcoming first impression matter. We value the people who keep clients informed, support their teammates, and bring kindness and calm to busy days. Your work is not "just the front desk"it is an important part of how our patients and their families experience care.

How you will make a difference

• Welcome clients and patients with genuine warmth, empathy, and professionalismwhether in person, by phone, or through digital messages.
• Manage appointment scheduling, check-in and check-out, payments, and accurate client and patient records.
• Help clients navigate questions, appointment preparation, follow-up instructions, and next steps, referring medical questions to the clinical team.
• Coordinate timely messages and handoffs between clients, veterinarians, technicians, and other team members.
• Approach sensitive conversations, unexpected changes, and busy moments with calm judgment and discretion.
• Support a clean, organized, inviting reception area and contribute ideas that improve the client experience.

What you bring

• Experience in customer service, hospitality, healthcare, or a veterinary setting; veterinary experience is welcome but not required.
• Strong listening, written communication, and interpersonal skills, including empathy in emotionally difficult moments.
• Comfort with scheduling software, computers, and learning new systems.
• Reliability, attention to detail, and the ability to manage competing priorities without losing your personal touch.
• A collaborative mindset, accountability, and a genuine interest in pets and the people who care for them.

Benefits that support life beyond the hospital

• Paid time off and paid holidays
• Paid parental leave, including maternity leave, subject to plan eligibility
• Medical, dental, and vision insurance
• 401(k) with company matching
• Veterinary Stock Ownership Plan (VSOP) grants for eligible full-time team members
• Employee pet care discounts
• Life insurance and short- and long-term disability coverage
• Employee Assistance Program and mental health resources
• Health savings and flexible spending account options
• Uniform reimbursement
• Employee discounts and wellness resources

Benefits are subject to eligibility, plan terms, and applicable hospital policies.

Love what you do. Love who you do it with.

We want you to feel proud of the work you do, supported by the people beside you, and excited about what we can accomplish together. We take our medicine seriously, but believe there should be room for laughter, camaraderie, and a little fun along the way. If you love your craft, care about your teammates, and want to be part of the momentum at Bloomsburg, we would love to meet you.

Bloomsburg Veterinary Hospital is an equal opportunity employer. We welcome candidates from a variety of backgrounds and experiences.