Print Support Specialist I.MS Ops

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Print Support Specialist I
Baltimore, MD (onsite)
4+Month Contract

Seeking a Print Support Specialist I to provide daily support for network and workstation printers in a hospital environment. This role includes printer troubleshooting and break/fix support, toner delivery, inventory management, printer procurement, documentation, customer support, and assistance with print/copy center projects. The position requires a technically skilled, organized, self-motivated individual who is comfortable working independently and spending most of the day on their feet.

Responsibilities

• Provide daily support for network and workstation printers.
• Respond to customer support requests and resolve issues quickly, accurately, and professionally.
• Troubleshoot printer hardware and connectivity issues and escalate complex problems as needed.
• Keep customers informed of issue status and resolution progress.
• Deliver toner and maintain on-site consumables inventory.
• Manage printer hardware inventory, hot-swap inventory, and procurement activities.
• Assist with printer installations, moves, replacements, and relocations.
• Support copy center operations and print production projects as needed.
• Document service requests, troubleshooting activities, resolutions, and fleet meter reads.
• Maintain printer fleet tools, databases, and records.
• Provide remote support and document troubleshooting information.
• Communicate fleet status and performance updates to management.

Requirements

• High School Diploma or equivalent required; additional technical education preferred.
• Previous IT Help Desk, printer support, hardware support, or technical support experience required.
• HP printer certifications preferred.
• Strong technical knowledge of network and workstation printers.
• Excellent customer service, communication, and problem-solving skills.
• Good organizational and project management skills with the ability to prioritize tasks.
• Ability to work independently with minimal supervision.
• Comfortable working in a hospital environment and walking throughout the day.
• Ability to travel between nearby clinic locations as needed.
• Ability to stand, walk, bend, reach, and lift or move printers, toner, and equipment weighing up to 20 pounds.
• Basic computer, keyboard, hand tool, and troubleshooting skills.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.