Medical Support Assistant (Advanced)

Medical Support Assistant

Duties include but are not limited to:

• Demonstrates Courtesy and Professionalism: As frontline contact with patients and staff, the A/MSA sets the tone for perception concerning quality of healthcare services at the VA.
• The A/MSA screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes
• Consult and Appointment Management: The MSA is responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC.
• Incumbent will schedule all appointments with the patient's input, either in person or by phone.
• Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• Meets, Communicates, and Interacts: Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.
• Operates Computerized Programs: Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems.
• Employee Education: Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
• Works Independently: The A/MSA will work in a proficient and self-directed manner to accomplish a wide variety of tasks.
• The A/MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs

Work Schedule: Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

Telework: Ad-Hoc, as determined by the agency policy.

Virtual: This is not a virtual position.

Functional Statement #: 91463-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized