Complex Director of Operations

This position is responsible for assisting in the overall management and operations of hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales: Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction in all outlets. Uses expertise to develop and implement changes to hotel operations based on sales and guest comments.

Cost Control: Responsible for management of hotel expenses to maximize hotel profitability. Responsible for effective labor management in assigned departments through proper scheduling, monitoring, and adjusting based on business needs. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of hotel budget and assigned administrative and/or accounting tasks. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.

Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs are responded to in a timely manner. Resolves guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Adheres to, trains and models appropriate brand standards.

Training: Responsible for assisting in the training of employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Ensures all CSM, brand, and department specific training requirements are met.

Safety/Risk Management: Conduct routine inspections of hotel operations to maintain standards per CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

People Management: Responsible for working with Human Resources on interviewing, hiring, coaching, and development of employees. Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.

Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures.

REQUIRED SKILLS AND EXPERIENCE

Education: High School diploma or GED required. College degree or equivalent experience preferred.

Experience/Knowledge/Skills/Abilities: 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast-paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. Must possess strong leadership skills.

Rate: $90,000 USD - $110,000 USD per year, plus quarterly bonus

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short-term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email View email address on aiapply.co.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.