Clinical Support Specialist (Medical Assistant)

Job Description

Job Description

Are you ready to be the bridge between exceptional care and our valued patients at Ortho Sport and Spine Physicians? We're on the lookout for a dynamic and resourceful Clinic Liaison to join our team. If you have a talent for communication, a knack for organization, and a passion for ensuring a seamless patient experience, keep reading because we have the perfect opportunity for you!

Job Title: Clinic Liaison

Your Role:
As the Clinic Liaison, you'll play a pivotal role in ensuring our patients receive top-notch care and assistance. You'll be the go-to person for handling a range of clinical-related inquiries and tasks, making sure each patient's journey with us is smooth and well-supported. Your impeccable communication skills and dedication to patient well-being will be at the heart of your role.

Your Duties and Responsibilities:

• Clinical Questions: Skillfully handle incoming clinical questions, providing accurate information and ensuring patients' concerns are addressed.
• Medication Refills: Coordinate medication refills, ensuring patients have access to the treatments they need.
• Clinic Web Encounters: Manage web encounters, facilitating seamless communication between patients and our medical team.
• Plan of Care (POC): Distribute POCs to relevant professionals, ensuring a collaborative approach to patient treatment.
• Administrative Tasks: Handle paperwork related to FMLA, short-term disability, occupational plans, work accommodations, handicap stickers, and Department of Labor requirements.
• Procedure Support: Make pre-procedure phone calls, offering guidance and addressing patient questions.
• Post-Op Care: Follow up with patients post-procedure, ensuring they're on the path to recovery and addressing any concerns.
• Patient Advocacy: Be the advocate for our services, promoting them to qualified patients, family members, and caregivers.
• Appointment Coordination: Assist patients in scheduling appointments or arranging treatment plans.

Benefits and Perks:

• Work-Life Balance: Enjoy a balanced life with paid time off and the flexibility to take care of personal commitments.
• Holiday Cheer: Celebrate and spend time with loved ones with eight paid holidays throughout the year.
• No On-Call Hassles: Focus on your work during scheduled hours without any on-call interruptions.
• Weekends for You: Relish your weekends as we offer a schedule that doesn't require working on weekends.
• Professional Growth: We invest in your career development with professional development assistance, empowering you to expand your knowledge and skills.
• Comprehensive Coverage: Your health and well-being are essential to us. We provide medical, dental, and vision insurance coverage.
• Sailing into the Future: Secure your financial future with a 401k plan and company-matched contributions, preparing you for your next journey beyond work.

Our Supportive Community: At Ortho Sport and Spine Physicians, we value collaboration and teamwork. Our clinic is a place where each team member's contribution is essential, and together, we work towards providing exceptional care to our patients.

How to Join Our Team: If you're ready to be the caring link between our clinic and patients, submit your resume and a cover letter highlighting your communication skills, organization, and dedication to patient support.
Join us at Ortho Sport and Spine Physicians, where your role as a Clinic Liaison will make a genuine impact on patient experiences and the community we serve. Apply now and be the guiding hand that ensures every patient's journey is met with care and compassion.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

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