Dispatch Manager-Austin, TX

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. We provide quality products and reliable customer service with a safety-first mindset. We consider employees our greatest strength and prioritize investment in their development and well-being. By working for Texas Materials, you help support and build the infrastructure of Texas. Key Responsibilities Ensure a safe work environment in compliance with all safety policies and procedures. Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Manage and train Customer Service Representatives / Dispatcher team members. Set performance metrics and goals for team members and conduct employee reviews regularly to keep track of progress. Direct all employees involved in the daily operations of a Ready Mix dispatch office. Coordinate with VP/GM, Transportation Manager, sales team, QC, and operations to understand expectations for each job/project. Coordinate deliveries with company truck drivers & hire hauler fleet to ensure timely customer deliveries. Build rapport with customers and establish good working relationships. Make every effort to accommodate customer requests and negotiate acceptable delivery times without losing orders. Monitor orders and scheduling during the day and make adjustments as necessary to maintain customer service and best utilize fleet. Plan effective delivery routes and assign haulers & drivers for scheduled deliveries. Prepare invoices, delivery tickets and related shipping documents. Process plant production and received good tickets. Maintain regular and predictable attendance at assigned times. Be available to support the team for overnight and weekend shifts. Perform other duties as assigned. Education / Experience High school diploma or GED, or equivalent experience in a related function. 5 years of experience in the materials delivery business with a working knowledge of delivery and plant equipment. 5+ years of experience in customer service and dispatch, preferably in a fast-paced, high-volume operation of 600k cubic yards or more per year. Work Requirements Must be 18 years of age or older. Must pass pre-employment physical, drug screen, and criminal background check. Have a valid Driver’s License and an acceptable driving record. Be proactive, self‑motivated, self‑starter who is action‑oriented and drives for results. Foster a collaborative, professional, courteous attitude and team‑based approach. Highly ethical. Strict adherence to safety requirements and procedures as outlined in the Employee Handbook. Willingness to work in a team environment and assist co‑workers or supervisors with other duties as required. Must be willing to travel and work away from home when required (up to 25%). Must be willing to work nights and weekends when necessary. Must have the ability to work without close supervision. Knowledge / Skill Requirements Highly developed oral, verbal, and written communication skills and an ability to work with management. Ability to communicate with others and assimilate and understand information, in a manner consistent with the essential job functions. Knowledge of DOT regulations. Ability to be a self‑starter and be able to operate under general guidelines. Strong interpersonal and organizational skills. Proficiency in basic Microsoft Office software (Word, Excel, Outlook, and PowerPoint). Ability to work with a diverse group of people within the company and with customers. Ability to make presentations in front of many people. Effective collaboration with customers, employees, and suppliers. Provide and understand detailed information. Analyze issues independently. Perform under deadline pressure. Follow complex verbal and written instructions. Maintain attendance schedule with dependability and consistency. Physical Requirements Stand, walk, use hands and fingers to manipulate objects, talk, and hear. Vision abilities (with correction) include close, distance, peripheral, depth, and ability to adjust focus. Frequently required to sit and use hands. Occasionally required to stand, walk, and bend. Work Environment Standard office environment. Fast‑paced with deadlines. Noise level in some areas may be moderate. Benefits Inclusive culture that values opportunity for growth, development, and internal promotion. Competitive base pay. Medical, dental and disability benefits programs. Group retirement savings program. Health and wellness programs. Texas Materials, a CRH Company, is an affirmative action and equal opportunity employer. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. #J-18808-Ljbffr Texas Materials Group, Inc