Office Manager
$20 - $25 per hourSeaport Smiles
Job Description
Job Description
Job Title : Treatment Coordinator/Receptionist
Reports to : CEO/Chief Orthodontist
Company overview : Seaport Smiles is a boutique orthodontic practice located in the Seaport District of Boston. It offers unique Invisalign and LightForce treatment options, along with other services to create a cohesive, all-in-one experience tailored to each patient’s needs. Core values of the practice include professionalism, responsibility, gratitude, positivity, inspiration, inclusivity, partnership, and innovation. We blend cutting-edge technology with a highly personal touch to create a one-of-a-kind patient experience.
Job overview : We are looking for a highly motivated, ambitious, and positive individual with a go-getter attitude to join our team. We are a start-up, so be prepared to wear many hats. This is a unique opportunity to help shape the company to truly embody its mission and core values. Seaport Smiles is a small, minority-owned local business, but it has a global reach and changes the lives of countless patients daily. In this role, you will be a core part of the team helping patients feel at home in the practice, as well as assisting the CEO in helping the business grow.
Responsibilities and Duties :
- Greeting and directing patients
- Scheduling, confirming, adjusting patient appointments, waitlists, and cancellations as needed
- Listening to and following up on voicemails
- Ensuring all requirements are prepped for appointments - proactively asking questions from the whole team about what the requirements are
- Answering practice calls, emails, and text messages in a timely manner
- Onboarding new patients
- Presenting treatment fees, effectively closing cases ensuring high case acceptance
- Processing of fees and contracts
- Coordinating with other providers as needed
- Performing data entry - clinical and non-clinical
- Managing non-clinical patient communication
- Reviewing and signing patient consent
- Meticulous upkeeping of dental records, patient interaction notes, charts, photography, and radiography
- Answering questions with a joyful attitude, escalating as needed
- Assisting in social media content brainstorming, creating, and posting as needed
- Scheduling and coordinating regular team meetings
- Performing office admin duties: opening, closing, upkeep, as well as some light cleaning
- Ensuring recurring meetings are booked on the team's calendar
- Assisting with other business needs as required
Qualifications:
- Associate’s Degree Preferred
- Attention to detail
- Enthusiasm and positive attitude
- Professional written and verbal communication
- Sales skills
- Impeccable organization skills
- Time-management
- Ability to multitask
- Ability to work independently and proactively solve problems
- Working knowledge of G-Suite and Mac
- Bilingual is a plus
- Must be authorized to work in the United States
Compensation:
- $20-25 per hour
- Commission on sales
- Bonuses
- Paid time off
- Sick time
- Vacation time
- Paid holidays
- Uniforms
- Life insurance
- Gym membership
- Flexibility
- Paid training
Vacancy posted 22 days ago
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