Customer Service Representative

SUMMARY:

Under close supervision the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products provides quotes and handles
• order entry.
• Places customer orders via telephone fax email electronic methods or walk in (counter
• sales).
• Influences Motion Industries gross profit through negotiating the sale price and purchase
• price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5000 per line and $10000 per
• purchase order.
• Responsible for sourcing products in branch inventory distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE SKILLS ABILITIES

• Reliability organization and attention to detail required.
• Strong communication skills including written verbal and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills including information processing communicating internally and
• externally via email using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage 401(k) tuition reimbursement vacation sick and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties responsibilities and skills required. Management retains the right to add or modify duties at any time.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience:

Unclear Seniority