CUSTOMER RELATION SPECIALIST

Benefits Employee Stock Ownership Program ESOP Stock options plan Health insurance (PPO 2000 / HSA 3000) Dental insurance (no waiting period) Vision insurance (low cost) Wellness resources Employee discounts (on all merchandise) Life Insurance ($10,000 policy paid by company) 401(k) Plan (company pays administrative fees) Paid Time Off (competitive policy) Customer Relation Specialist Retail Customer Service Office Duties Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore. When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. Responsibilities Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation accurately and efficiently and processes information regarding cash balances, deliveries, sales orders, account balances in compliance with corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualifications Excellent verbal and written communication, listening, and basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork accurately, neat, and efficiently. Demonstrated knowledge of software, including Microsoft Office. Excellent organizational skills. Outstanding customer service skills. Physical Demands Ability to sit, stand, bend, stoop, and reach regularly. Education and Experience High school diploma or equivalent combination of education and experience. Previous clerical experience preferred. Position Type Full-Time / Regular #J-18808-Ljbffr Big Sandy Superstore