Cashier Teller II, 204, World Trade Bridge

Job Title

General Summary

Receives and accounts for monies collected at all four international bridges by Automatic Vehicle Identification (AVI) accounts or operation revenues. Provides change for collectors, records deposits, and maintains paperwork.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Prepares and conducts cash-out for collectors, bill changers, and turnstiles. Prepares reports and deposits, balances change funds, and issues money to collectors. Reconciles spreadsheets and updates all ledgers. Conducts cash audits with internal and external auditor as needed.
• Operates and maintains equipment, trains new cashier tellers.
• Provides customer service and assists customer with questions or concerns. Processes new AVI accounts and maintains customer account information.
• Monitors supply inventory at each workstation.
• Performs related work as required.

Competencies for Successful Performance of Job Duties

Knowledge of:

• Modern office procedures and methods including computers, applicable software programs, and hardware.
• Basic accounting principles.
• City of Laredo and the Bridge System policies and procedures.
• US and Mexican currency systems.

Skills and Abilities:

• Planning, organization, and time management.
• Use of digital video auditing system (DVAS).
• Customer service delivery.
• Basic bookkeeping and math calculations.
• Effective communication, both orally and in writing.
• Critical thinking and problem solving.
• Maintaining detailed and accurate records.
• Maintaining, tracking, and analyzing data.
• Effective communication, orally and written, in English and Spanish.

Work Environment/Conditions and Physical Demands

Physical Effort Requirements Position will have the following exposures:

• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment Locations Position will require the employee to work in the following types of work environments:

• Seldom: Construction site, confined space, vehicles, warehouse environment.
• Sometimes: Outdoor environment, street environment (near moving traffic).
• Often: Office or similar indoor environment.

Exposures Position will require the employee to be exposed to the following environmental elements:

• Never: Individuals with known violent backgrounds.
• Seldom: Extreme cold (below 32 degrees), extreme heat (above 100 degrees), communicable diseases, fumes or airborne particles, toxic or caustic chemicals or substances.
• Sometimes: Individuals who are hostile or irate, moving mechanical parts, loud noises (85+ decibels such as heavy trucks, jack hammers, construction).

Travel Position will require the employee to travel:

• Never: Regional travel, national travel, international travel.
• Sometimes: Local travel.

Minimum Qualifications

Required Education and Experience:

• High School diploma or G.E.D. equivalency.
• Two (2) years' experience in customer service and cash handling in multiple currencies.

Valid Licenses and Certifications

Required Licenses or Certifications:

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment. Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment. Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing. A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at View phone number on click.appcast.io two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.