IT Helpdesk Technician

Job Title IT Helpdesk Technician Location Missouri Working Model This role is hybrid as you will have to drive to our O'Fallon and St. Louis, MO location at least once a month. Otherwise this role would be work from home. Employee Type 1.0 FTE - Full Time About the Company At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest— with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. Role Overview As an IT Helpdesk Technician at Sagent Behavioral Health, you will serve as the first point of contact for Sagent end users, partners, and customers seeking technical support on day-to-day issues and requests. You help determine the best solution based on the issue and details provided by our customers. You will interface with the rest of the IT team to provide a high level of customer service to the organization. Responsibilities Identify, research, and resolve technical problems. Document, track, and monitor problems in the Helpdesk ticketing system to ensure timely resolution. Answer user inquiries regarding computer software or hardware operation issues to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Complete basic system administrator duties (add/remove users, set up e‑mail, etc.). Fix PC, scanner, or printer issues. Participate in on‑call rotation and provide support for after-hours emergencies and issues. Perform other assigned duties. Requirements Minimum 1 year of certification from college or technical school or equivalent work experience. Minimum 2 years of work-related experience. Experience with Microsoft Azure and Intune. Able to travel to our O'Fallon, MO and St. Louis, MO clinics at least once a month. Ability to travel to new and existing clinic locations across multiple states, including occasional driving and air travel as needed. Able to work weekends or evenings for special projects. Experience and knowledge of Microsoft Office Suites. Experience with Anti‑virus/End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications. Benefits Healthcare Dental Vision 401k Long Term Disability Short Term Disability and Life Insurance PTO and Paid Holidays Compensation This is an exempt position. Total earnings for this position will range from $50,000 - $55,000 annually. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2. Equal Opportunity Statement Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr