Customer Service Representative

Zimmer Biomet Job Description At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging. What You Can Expect This role is responsible for documenting cases into the SMS system and processing them according to established guidelines. After receiving test requisitions, the SMS team member will be required to input data from the documents accompanying the specimen into the SMS. This position is onsite 5 days per week. How You'll Create Impact Receive, log, sort, and assign case number and maintain identifying number Documentation and verification of completion of paperwork Accurately enter data into the SMS Reviews all requisitions for missing information, works to obtain missing information in a timely manner and distributes the new information to all departments involved Reports problem resolution in a timely manner Generate reports to review for errors Maintain a clean and organized work area at all times Coordinates and communicates issues to customer service Performs other duties as assigned by manager or team lead Assist with training new team members and maintaining SOPs Ensure day-to-day tasks are completed on time This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act. What Makes You Stand Out Meticulous attention to detail Ability to communicate effectively in a team environment Strong multi-tasking and time management skills Basic understanding of the IT and EMR industry Your Background Minimum Requirements: High School Diploma or Equivalent and 2 years of relevant experience Travel Expectations Up to 5% Expected Compensation Range $20 - $26/hour USD EOE