Benefits Specialist

A healthcare organization in Manhattan is seeking a HR/Benefits Specialist. The ideal candidate will have 2+ years of experience, focused on answering and escalating questions from employees. Proficiency in HRIS systems, preferably Workday. This is a 3-6 month contract role.

Hybrid schedule: 3 days onsite, 2 remote days

Hours: 9am-5pm

Pay rate: $38-40/hr.

Responsibilities:

• Manage complex HR and benefits-related inquiries, providing accurate guidance on eligibility and process navigation.
• Serve as the escalation point for HR and benefits cases within Shared Services.
• Prepare structured escalation summaries for COEs requiring policy interpretation or compliance guidance.
• Support HR administration while escalating compliance-sensitive matters to COEs.
• Deliver timely, professional, and empathetic service to employees and managers.
• Act as a subject matter resource for HR and benefits processes within Employee Connect.
• Train and guide colleagues on HR and benefits inquiries and documentation standards.
• Audit HR transactions for data accuracy and compliance, supporting periodic reporting requirements.
• Identify system enhancement opportunities to improve workflow efficiency and case deflection.

Requirements:

• 2+ years of experience in HR administration, HR operations, or HR benefits.
• Experience handling complex employee HR and benefits inquiries and escalations.
• Working knowledge of HR and benefits regulations such as ACA, ERISA, HIPAA, and COBRA.
• Proficiency in HRIS systems, preferably Workday, and strong communication skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Experience in healthcare or similarly regulated environments is advantageous.
• Knowledge of open enrollment cycles and vendor coordination is beneficial.