EV Charging Field Service Technician

Job Description Job Description Power the Future of Transportation with EvGateway
EvGateway is a leading provider of electric vehicle charging solutions dedicated to advancing sustainable transportation. We are seeking a hands-on, technically skilled EV Charger Electrical Field Service Technician to support the operation and maintenance of EV charging infrastructure at Microsoft Headquarters in Redmond, Washington.
This role is ideal for someone with electrical troubleshooting experience who enjoys working independently in the field, solving technical issues, and ensuring that EV charging stations remain safe, reliable, and operational.

Position Summary
The EV Charger Electrical Field Service Technician is responsible for performing field service, diagnostics, maintenance, and repairs on EvGateway electric vehicle charging stations. The technician will troubleshoot electrical and communication issues, analyze charger performance data through remote monitoring systems, document service activities, and coordinate with site personnel and third-party contractors to maintain optimal charger performance.

Key Responsibilities
Diagnose, troubleshoot, and repair Level 2 and DC Fast Charging equipment.
Perform preventive maintenance and corrective repairs on EV charging stations.
Understand charger systems at both the electrical and component levels to efficiently identify root causes of failures.
Utilize remote monitoring platforms to assess charger performance and prioritize service activities.
Accurately document inspections, repairs, and maintenance activities using Microsoft tools.
Communicate professionally with customers, electricians, facility managers, and third-party service providers.
Coordinate with site management and electrical contractors to resolve technical issues.
Support field upgrades, retrofits, software updates, and commissioning activities.
Maintain inventory and secure storage of service tools and replacement parts.
Provide basic operator and maintenance training to site personnel when needed.
Travel periodically for initial training and to support customer needs and service team objectives.

Qualifications
Required Qualifications
Associate degree in Electrical Technology, Electronics, Automotive Technology, or a related technical field preferred.
Minimum of 2 years of experience in electrical, EV charging, automotive, industrial maintenance, or related technical industries.
Working knowledge of electrical systems, including:
AC and DC power systems
Circuit breakers and electrical panels
Wiring diagrams and schematics
Use of electrical testing equipment such as multimeters

Intermediate proficiency with Microsoft Office Suite, including Excel, Word, and Teams.
Strong troubleshooting and analytical skills.
Excellent customer service and communication abilities.
Ability to prioritize multiple tasks and adapt to changing schedules.
Ability to work independently with minimal supervision.

Preferred Qualifications
Experience servicing EV charging equipment.
Knowledge of Level 2 and DC Fast Charger technologies.
Understanding of networking and communications protocols used in EV charging systems.
OSHA 10/30 certification.
Electrical certification, electrician trainee experience, or related credentials.
Experience working in commercial or industrial environments.

Physical Requirements
Routinely lift up to 50 pounds.
Occasionally lift 75–100 pounds.
Ability to bend, squat, kneel, sit, and work beneath EV charging stations during service activities.
Ability to work both indoors and outdoors in varying weather conditions.