Customer Service Assistant

Customer Service Assistant

Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)?

U.S. Legal Support is looking for a Customer Service Assistant who's a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Houston, TX.

Location: Houston, TX Schedule: Monday Friday | 8:00 AM 5:00 PM

Your Daily "Get-It-Done" List

Customer Service Assistant Job Functions

• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalate as needed

Custodian Invoicing (Accuracy = Your Superpower)

• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use

Custodian Correspondence (Stay Organized, Stay Ahead)

• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review

Perks & Benefits (Yes, Pets Count)

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

Requirements (Nice & Simple)

To qualify, all you need is:

• High school diploma
• At least 2 years of customer service experience
• Ability to communicate effectively by phone and email
• Legal or administrative experience is a plus!