Collections Manager

Collections Manager Base Salary : $60,000.00 to $75,000.00 depending on experience Additional earnings in the form of a bonus plan opportunity of 10% MIP Position located in Charlotte, NC. Collections Manager will be an integral partner in ensuring customer satisfaction and company success by managing credit, collections, and cash application activities. Summary : Responsible for the overall credit, collection, and cash application activities. This includes credit approvals, risk assessments, timely collection of delinquent accounts, and proper application of payments to customer accounts. Processes are documented, effective, efficient, and implemented consistently across the region, meeting performance metrics. Responsibilities Manage TBS collections, cash applications, and credit efforts to ensure minimal risk and achievement of related objectives. Optimize operations while ensuring strong customer relationships, finding creative win‑win solutions with internal and external customers. Review customer credit worthiness and manage the customer credit hold process per company policy. Drive the dispute resolution process and serve as the escalation point for customer disputes. Provide information and support for cash collections forecasting, monitor actual results, and analyze variances to targets. Advise senior management regarding corrective actions. Initiate efforts to ensure a standardized approach to collection, cash application, and credit operations is developed and followed. Lead cross‑functional process improvement projects for effectiveness, efficiency, consistency, sustainability, and scalability. Stay current with changes in state and federal laws governing debt collections. Represent the company in collection matters; may include managing third‑party collection agency activities, authorizing referral of accounts to third‑party agencies, and approving related expenditures. Ensure the Collection team operates within the confines of the Federal Fair Debt Collection Practices Act (FDCPA). Perform other related duties as assigned. Qualifications Bachelor's Degree or equivalent. A minimum of 5+ years of increasingly responsible credit and collections experience, including accounts receivable activities such as collections, cash application, billing, and reconciliation. A minimum of 2 years of supervising an accounting staff with demonstrated accounting experience in a mid‑ to large‑scale company. Strong systems aptitude, including ERP systems, Excel, and related reporting tools. Experience in business or consumer debt recovery. Demonstrated experience and exposure to accounting audits and accounting compliance. Ability to travel periodically. Bachelor of Accounting (preferred). Bachelor of Finance (preferred). Benefits Group health coverage (medical, dental, and vision) Employee Assistance Programs Pre‑tax spending accounts 401(k) plan Company‑provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation, and sick/personal business/volunteer days Equal Opportunity Statement Toshiba America Business Solutions is an equal‑opportunity/affirmative‑action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request accommodation. #J-18808-Ljbffr