Retail Associate

Full Time Retail Associate

This position is responsible for a high-impact, fast-paced, first impression-directed, top-notch customer service. This will be the result of assisting guests in a way that will ensure a pleasant and comfortable time at Fossil Rim, helping guests with purchases made at Retail locations, processing customer transactions in a friendly and urgent manner, and maintaining a clean and organized environment.

Essential Responsibilities

• Willingness and flexibility to work at all the retail establishments: Caf, and the Nature Store.
• Maintain world-class customer service with helpfulness, product knowledge and speed
• Engage with all customers that enter the establishments and greet and assist as needed
• Minimize overages and shortages through proper cash and safe handling and cash control procedures
• Accuracy in processing transactions.
• Use of suggestive sales techniques in selling other products of Fossil Rim. (Lodgings, Nature Store, Caf, Tours, Camps, etc.)
• Use of suggestive sales techniques in selling other products of the retail location in which you are working
• Maintain a daily high standard of cleanliness on the sales floor, countertops, work surfaces and bathrooms.
• Minimize stock loss through theft and mishandling of merchandise
• Constantly update self-knowledge with regard to codes, products and pricing
• Regular attendance as scheduled required
• Comply with Health Department standards at all times
• Be able to stand for long periods of time
• Be able to lift up to 50 pounds.
• Ensure full compliance with and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, Departmental mission and goals, and Fossil Rim mission, values and goals

Caf Specific Responsibilities

• Ability to pass Safe Food Handling Course given by the Texas Department of Health.
• Be vigilant of expiration dates.
• Maintain sanitation, health and safety standards in work areas.
• Maintain clean dining area/ bus tables as needed.
• Clean, stock and restock workstations and condiments area.
• Process daily transactions, bank deposits and end of day reports as laid down by the Finance Department in the absence of the Lead Associate or Caf Manager.
• Ability to process orders.
• Follow recipe guidelines.
• Follow Health Department standards at all times.
• Ability to follow safe food handling procedure.
• Ensure full compliance with and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, Departmental mission and goals, and Fossil Rim mission, values and goals

Nature Store Specific Responsibilities

• Have good interpersonal skills for interacting with guests.
• Knowledge of merchandise and their location in the NS.
• Maintain/Stock the proper display of goods in the NS.
• Process daily transactions, bank deposits and end of day reports as laid down by the Finance Department in the absence of the Lead Associate or NS Manager.

Secondary Responsibilities

• Maintain updated knowledge on special events, new animal information, special attractions, and basic operations of Fossil Rim. Help new team members to develop a similar level of expertise.
• Restock and refill displays as needed
• Work additional shifts during peak periods and holidays
• Perform all normal daily routines as instructed, including re-stocking of vending facilities (Lodgings only)

Experience and Qualities Required

• Well spoken, always helpful on the telephone and respectful of guests and potential guests
• Attention to detail
• Good customer service and sales skills both in person and by telephone
• Able to communicate and interact well with other staff, respectful of supervisors, and showing trust and respect for others in the guest services area.
• Neat, clean and tidy personal appearance and attire. Uniform standard as assigned by management (clean and proper appearance a must)
• Computer literate. Able and willing to learn specialized applications
• Punctual and dependable according to duty schedule, but flexible when required, duties are varied. Able to work with little supervision, able to be resourceful, having calm and organized demeanor.
• Accuracy in record-keeping
• Clean record in cash handling. Honesty and reliability are essential