Program Director

Program DirectorSalary Range $6,700.00 - $67,000.00 Salary Level Experienced Education Level 4 Year Degree Category EducationDescriptionOur mission is to inspire and empower all young people to take control of their future. We envision a world where everyone has access to an equitable path to success. Roads to Success (RTS) provides youth development programs including after-school, summer, enrichment, workforce development, and other opportunities serving young people throughout New York City. RTS incorporates the Circle of Courage framework, Belonging, Independence, Mastery, and Generosity, to create safe, supportive, and engaging environments where young people can thrive.The Program Director is responsible for the overall leadership, supervision, and day-to-day operation of an assigned RTS program site. Reporting to the Director of Program Operations, the Program Director ensures high-quality program implementation, staff performance, youth safety, regulatory compliance, enrollment and attendance, and strong relationships with families and school partners. The Program Director directly supervises Assistant Directors, Activity Specialists, and/or Group Leaders and is responsible for creating a safe, organized, engaging, and accountable program environment.Reports To: Director of Program OperationsDirect Reports: Assistant Director(s), Activity Specialists, and/or Group LeadersClassification: Class A – Onsite Essential (Program Staff)Schedule: Full-Time, Monday–Friday; occasional evenings/weekends as needed (40 Hours Per week)Work Arrangement: Five (5) days onsite at assigned program site(s)Locations: ManhattanCompensation: $67,000ResponsibilitiesProgram Leadership & OperationsProvide daily leadership and oversight of the assigned program site.Ensure consistent implementation of RTS program standards, schedules, activities, and youth development practices.Maintain a safe, organized, inclusive, and welcoming program environment.Manage daily staffing assignments, transitions, activities, attendance, meals, and dismissal procedures.Communicate staffing, operational, safety, and program concerns to the Director of Program Operations.Staff Supervision & DevelopmentSupervise, coach, and evaluate Assistant Directors, Activity Specialists, Group Leaders, and other assigned staff.Establish clear expectations for professionalism, attendance, youth supervision, communication, and performance.Conduct regular staff meetings, supervision sessions, observations, and performance feedback.Support recruitment, interviewing, onboarding, training, scheduling, and retention of program staff.Partner with Human Resources and the Director of Program Operations regarding performance, attendance, or conduct concerns.Program Quality & Youth DevelopmentEnsure program activities are engaging, developmentally appropriate, and aligned with RTS' mission and youth development model.Monitor lesson plans, enrichment activities, and staff implementation.Promote youth voice, leadership, belonging, social-emotional development, and positive relationships.Observe programming regularly and provide staff with coaching and feedback.Use program data, feedback, and observations to support continuous improvement.Youth Safety & ComplianceEnsure appropriate active supervision of participants at all times.Maintain accurate rosters, attendance records, emergency contacts, and dismissal information.Respond appropriately to incidents, emergencies, injuries, behavioral concerns, and safety issues.Ensure required incident reports and notifications are completed in accordance with RTS procedures.Maintain compliance with applicable DYCD, NYC Public Schools/DOE, DOHMH, SACC, funder, and organizational requirements.Maintain required site documentation, certifications, safety materials, licenses, permits, and postings.Support monitoring visits, audits, inspections, and corrective action plans.Enrollment, Attendance & OutcomesMaintain enrollment and attendance levels consistent with contractual and organizational expectations.Implement recruitment, enrollment, retention, and attendance strategies.Monitor attendance trends and engage families when concerns arise.Ensure required program data and reports are accurate and submitted on time.Monitor progress toward program goals, deliverables, and performance outcomes.Family, School & Community PartnershipsServe as the primary site-level representative of RTS with families, school leaders, and community partners.Maintain positive relationships with principals, school staff, families, and other stakeholders.Communicate program expectations, schedules, events, concerns, and accomplishments.Facilitate family orientations, meetings, and engagement activities.Respond professionally to family and partner concerns and escalate significant matters when appropriate.Organizational ResponsibilitiesAttend required supervisory meetings, trainings, professional development sessions, and organizational events.Collaborate with other Program Directors and departments to support consistent program quality.Implement organizational policies, procedures, and initiatives at the site level.Perform additional duties as assigned by the Director of Program Operations.QualificationsBachelor's degree in Education, Youth Development, Social Work, Human Services, Recreation, Psychology, Public Administration, or a related field preferred.Minimum of 3–5 years of experience in youth development, after-school programming, education, community-based programming, or a related field.Prior supervisory or team leadership experience required.Experience managing school-based, after-school, summer, or government-funded youth programs strongly preferred.Familiarity with DYCD, NYC Public Schools/DOE, DOHMH, SACC, or similar youth-program requirements preferred.Strong leadership, organizational, communication, relationship-building, and problem-solving skills.Demonstrated knowledge of positive youth development, active supervision, and youth safety practices.Proficiency with Microsoft Office Suite, Google Workspace, and program/data management systems.Working ConditionsThis is a Class A – Onsite Essential (Program Staff) position requiring five (5) days onsite at the assigned program site.Must be comfortable working in NYC Public School buildings and community-based program environments.Schedule may vary based on school calendars, program operations, school holidays, summer programming, special events, and organizational needs.Occasional evening and weekend work may be required.Participation in meetings and trainings at RTS Headquarters or other NYC locations may be required.Must be able to actively supervise program spaces, navigate stairs and facilities, and lift or carry materials up to 25 pounds as needed.Core CompetenciesYouth Development Leadership: Creates safe, engaging, supportive, and youth-centered environments.Staff Supervision: Coaches, develops, and holds staff accountable for performance and professionalism.Operational Excellence: Maintains strong systems for staffing, safety, compliance, documentation, and program execution.Relationship Management: Builds effective relationships with youth, families, school partners, staff, and community stakeholders.Judgment & Accountability: Demonstrates sound judgment, addresses concerns promptly, and escalates significant risks appropriately.Equity & Inclusion: Demonstrates a commitment to equity, inclusion, cultural competency, and positive youth development.Equal Opportunity EmployerRoads to Success is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. We are committed to creating a diverse and inclusive workplace where employees feel welcome and valued and where equity and inclusion strengthen our ability to serve young people.DisclaimerThis job description provides a general overview of the position and its essential functions and is not intended to be an exhaustive list of all duties and responsibilities. Responsibilities may change based