Patient Access Representative - Day Shift

Job Description

Job Description

Title: Patient Access Representative

Location: Avondale

Duration: 5-Month Contract-to-Hire 

Hours: 10:00 AM - 6:30 PM | 5 shifts per week

*Schedules requires rotating weekends.

Required Experience:

• Previous call center, retail, hospitality, front desk, reception, scheduling, or other customer-facing experience
• Customer service experience in a fast-paced or high-volume environment
• Strong communication and interpersonal skills
• Personable, friendly, and comfortable interacting with children and families
• Ability to remain calm and professional when working with patients and families in stressful situations
• Strong attention to detail and basic computer/data-entry skills
• Ability to multitask, stay organized, and manage a high volume of patients and/or calls
• Reliable, dependable, and willing to learn

Preferred Skills:

• Previous healthcare or patient registration experience is a plus, but not required
• Experience working with children and families
• Familiarity with insurance verification, registration, or scheduling is a plus

Job Description:

The Patient Access Representative serves as one of the first points of contact for patients and families arriving a local Emergency Department. This is an entry-level opportunity focused heavily on customer service, communication, and creating a positive experience for children and their families. Responsibilities include checking in and registering patients, confirming demographic and insurance information, collecting required documentation and signatures, answering high-volume phone calls, assisting families with questions, and accurately entering information into hospital systems. Candidates should be friendly, compassionate, dependable, and comfortable working in a fast-paced Emergency Department environment. Prior healthcare experience is not required.