Regional Hotel Operations Manager

Regional Hotel Operations Manager

Are you a dynamic hospitality leader who thrives on developing teams, elevating performance, and ensuring brand excellence across multiple properties? We are seeking a Regional Hotel Operations Manager to support and strengthen our portfolio of hotels.

This is a hands-on leadership role ideal for a seasoned General Manager or Director of Operations ready to make an impact at the regional level.

Position Overview

The Regional Hotel Operations Manager serves as a key operational partner to our General Managers, ensuring each property achieves performance goals, maintains brand standards, and delivers exceptional guest experiences. This role provides leadership continuity by stepping in to cover General Managers during absences and transitions.

The ideal candidate is a strong trainer, mentor, and operational expert with deep brand knowledge and a passion for team development.

Key Responsibilities

• Partner directly with General Managers to drive operational excellence and financial performance
• Provide on-site support to hotels as needed
• Serve as acting General Manager during vacancies, leaves, or peak operational needs
• Conduct regular property visits to assess performance, service standards, and team development

Training & Development

• Lead property-level training initiatives for managers and department leaders
• Onboard and coach new General Managers
• Identify skill gaps and implement targeted development plans
• Reinforce service culture and guest satisfaction standards

Brand Standards & Compliance

• Ensure properties remain fully compliant with brand standards and audits
• Stay current on all new brand initiatives, operational updates, and required programs
• Guide hotels through brand inspections and quality assurance reviews
• Support implementation of new systems, programs, and corporate rollouts

Performance Management

• Analyze KPIs including RevPAR, ADR, labor costs, guest satisfaction, and profitability
• Collaborate with GMs to create action plans that improve results
• Monitor financial controls and operational efficiencies

Qualifications

• Minimum 5+ years of hotel General Manager or senior leadership experience
• Multi-property or task force experience strongly preferred
• Proven success in training, coaching, and developing leaders
• Strong financial acumen and operational expertise
• Willingness to travel regularly within the region

Brand experience with the following is a plus:

• IHG Hotels & Resorts
• Hilton
• Marriott International

What We're Looking For

• A hands-on leader who leads by example
• A confident decision-maker who can step into any hotel and stabilize operations
• A collaborative partner who builds trust with General Managers
• A detail-oriented professional who ensures brand excellence
• A mentor passionate about growing future hospitality leaders

Why Join Us?

• Opportunity to influence multiple properties
• Career growth within a growing hospitality portfolio
• Competitive compensation package
• Impactful role shaping operational success