Commercial Collections Specialist

Job Description Accounts Receivable & Collections Specialist Location: Montrose

CONTRACT TO HIRE

Job Summary We are seeking an experienced Accounts Receivable & Collections Specialist to support full-cycle accounts receivable, billing, customer communication, collections, reconciliations, and account maintenance for residential and commercial customers. The ideal candidate is detail-oriented, professional, proactive, and comfortable working independently in a fast-paced environment. Familiarity with AI tools and technology used to improve accounting, billing, reporting, and administrative processes is preferred. Accounts Receivable Process full-cycle Accounts Receivable activities for residential and commercial accounts. Prepare, review, and process customer billing and invoices, ensuring accuracy and timely delivery. Communicate effectively, promptly, and professionally with internal and external contacts, including coworkers, customers, and vendors. Answer incoming calls and respond to customer and client emails in a timely and professional manner. Process credit card payments by phone and accurately record transactions. Submit and process account closure forms and related documentation. Verify billing information, identify discrepancies, and work with appropriate parties to resolve issues. Properly document customer correspondence, payment activity, and account notes in the appropriate database or system. Perform complex account reconciliations and analyses. Research and resolve billing, payment, and account discrepancies. Provide additional support to customers and the Accounts Receivable team as needed. Effectively present information and respond to questions from managers, clients, customers, and the general public. Utilize AI and other technology tools when appropriate to improve efficiency, organization, reporting, and workflow processes. Collections Contact residential and commercial customers regarding outstanding balances and payment status. Verify the correct invoicing source and send invoices or supporting documentation to customers. Follow up with customers to obtain payment and resolve outstanding balances. Identify collection issues and work proactively toward resolution. Pull, review, and distribute aging reports to relevant parties. Maintain accurate and detailed notes on customer accounts and collection efforts. Monitor account activity and ensure collection deadlines and schedules are met. Research discrepancies between invoices, payments, and customer accounts. Recommend process improvements and help drive efficient, streamlined, and lean processes. Meet established department goals, service expectations, and KPIs. Perform other duties and responsibilities as assigned. Qualifications 2+ years of experience in Accounts Receivable, billing, collections, or a related accounting function. Experience working with both residential and commercial accounts preferred. Strong understanding of billing, invoicing, cash application, account reconciliations, and collections processes. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to handle multiple priorities and meet deadlines. Strong problem-solving and analytical skills. Proficiency with Microsoft Office, particularly Excel and Outlook. Comfortable learning and utilizing accounting, billing, database, and customer management systems. Familiarity with AI tools and their use in accounting, billing, reporting, or workflow automation is preferred. Ability to work independently while also collaborating effectively with a team. Company Description Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both. #J-18808-Ljbffr Professional Alternatives