Seasonal Returns Associate

Seasonal Returns Associate

Ross-Simons Jewelers, a division of Luxury Brand Holdings, is seeking a Seasonal Returns Associate based in our Cranston, RI office. As a Returns Associate, you will be responsible for receiving jewelry items that our customers have sent back for return and processing either a credit or an exchange based on the customers request. Efficient and accurate processing of these customer returns along with adherence to Ross-Simons Returns Policies are a must. If you have intermediate computer skills, strong attention to detail, and the ability to listen closely and follow directions, we would like to hear from you!!

Specific Job Responsibilities:

• Processing of Credits and/or Exchanges to customers account accordingly.
• Confirm that customer order information matches item(s) being returned, and that item is being returned within appropriate timeline.
• Inspect returned merchandise, checking for quality and condition of product, to determine next steps for item(s).
• Review Order notes for relevant return information and execute accordingly.
• Route returned product to the appropriate location(s).
• Document steps taken on Return to appropriate customer account.
• Assist in other areas of the operations to meet customer expectations and company service levels as needed. This may involve the actual receipt and opening of return packages from customers.
• Meet/Exceed individual productivity, adherence, and quality standards as set by department leads.
• Always maintain a safe and organized work environment.
• Work well with and show respect for other team members.
• The ability to stay focused and remain on task in a fast-paced environment during our busiest time of the year!
• Other responsibilities may be required to meet team goals.

Requirements

• Must have High School degree or equivalent.
• Must have intermediate computer and data entry skills.
• Must be reliable and dependable.
• Ability to communicate clearly and effectively with supervisory staff.
• Accurately follow directions, both written and verbal.
• Fluent communication in English, both written and verbal.
• Flexibility to work overtime if should that be necessary.

What We Offer:

• The opportunity to become a part of the exciting, fantastic and fabulous Jewelry Industry!!!
• Shifts offered are Monday through Friday 8:00 AM 4:30 PM with optional Saturdays
• Up to 40 hours depending on volume
• Casual dress code

This Job Is Ideal For Someone Who Is:

• Dependable -- more reliable than spontaneous.
• Detail-oriented -- would rather focus on the details of work than the bigger picture.