LensCrafters - EyeCare Advisor

Requisition ID: 932015 Position: Part-Time

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience, ensuring all patients receive the highest quality optometric care, and driving key performance indicators by integrating the Brand Story and executing flawless patient experience/behaviors.

MAJOR DUTIES & RESPONSIBILITIES

Greets customers without delay (within 30 seconds). Answers the telephone promptly (within 3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products and services. Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and high customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment booking and scheduling procedures and computer operation. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments, and submits invoices for payment. Operates the POS system terminal, inputting customer/patient and prescription information with accuracy. Collects proper payment following company security procedures and retains appropriate change for various transaction types. Explains to customers “One Hour” processing and expected delivery times. Maintains store appearance and visual displays according to company guidelines. Maintains a safe working environment for all associates and patients. Responds quickly to changes in store promotions by communicating updates, adjusting graphics, and managing point-of-purchase materials.

RETAIL

Demonstrates good product knowledge and accurately describes features and benefits of lenses and frames. Assists customers in selecting frames and lenses that best suit their vision, lifestyle, and budget.

DOCTOR'S OFFICE

Performs all pre‑examination testing with accuracy and explains measurements; answers any patient questions. Uses clinical and product knowledge to coach patients on contact lens care and handling. Maintains and disinfects contact lens inventory, providing clinical support to the optometrist as needed.

BASIC QUALIFICATIONS

High school graduate or equivalent. Strong customer service skills, both internal and external. Knowledge of current fashion trends. Strong communicator and listener. Problem‑solving ability. Familiarity with cash register, computers, and calculators. Organization skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise.

PREFERRED QUALIFICATIONS

Previous experience in customer service, retail, and/or optical. Strong interpersonal skills. Pay Range: 20.67‑29.22 Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. Employees may also receive a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica Speak‑Up Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr EssilorLuxottica