Customer Service Representative

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Responsible for the opening of new accounts

 

Utilize Connections and the On-boarding process to grow customer relationships

 

Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.

 

Responsible for maintaining legal documents

 

Promote BancFirst services through cross selling banking products to new and existing clientele

 

Extraordinary customer service at all times

 

Assist with other job related duties as requested by supervisor/manager

 

 

 

REQUIREMENTS

 

Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks

 

Previous banking experience and/or customer service experience in related field preferred

 

Knowledge of policies and procedures as well as federal guidelines

 

Ability to acquire an understanding of BancFirst products and services

 

Proficient in computer usage, strong knowledge of Microsoft Office

 

Able to communicate professionally both verbally and in writing

 

Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner

 

Must be flexible and able to work additional hours when crucial to the branch environment

 

Critical thinking skills

 

Work well under stress and deadlines while managing multiple tasks

 

Must demonstrate a business professional image and demeanor at all times 

 

Attendance and punctuality is an essential function of the job

 

PHYSICAL REQUIREMENTS

 

Constant use of computer screens 

 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear 

 

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching 

 

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

 

LOCATION

620 E. State Highway 152

Mustang, OK 73064

 

 

HOURS

Full Time

Monday – Friday 8:00 – 5:00

 

 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.

 

Diversity…Our differences enhance business performance.