Director of Hospitality

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JOB SUMMARY :

The Director of Hospitality is a key leadership role responsible for elevating the hospitality services within our high-end assisted living community. This director will ensure that all aspects of hospitality, including dining services, housekeeping, resident activities, and concierge services, are executed with the highest standard of excellence. The Director of Hospitality will ensure that the community feels like home for residents, providing comfort, luxury, and a superior level of customer service.

DUTIES AND KEY RESPONSIBILITIES :

• Lead, inspire, and foster a culture of service excellence, teamwork, and respect among team members.
• Work closely with the General Manager and other department heads to align hospitality services with the overall mission and vision of the community.
• In conjunction with leadership team, manage a diverse team of hospitality staff, including dining services, housekeeping, event planning and concierge personnel, providing mentorship and suggesting professional development opportunities.
• Develop and implement best practices that ensure the delivery of consistent, high-quality hospitality services.
• Regularly assess and improve the resident experience by gathering feedback and implementing changes as needed.
• Ensure that all hospitality services meet or exceed the expectations of residents and their families.
• Work within budgets and control costs without compromising the quality of services provided.
• Provide oversight and clear guidance to the Door Attendants on welcoming guests and residents and creating a warm and inviting atmosphere.
• In conjunction with the culinary leadership team, ensure the provision of nutritious, well-balanced, and appealing meals.
• Collaborate with the dining services leadership team to ensure that the dining ambiance fosters an enjoyable and elegant mealtime experience.
• In coordination with the housekeeping and maintenance leadership teams, ensure that the community is maintained to the highest standards of cleanliness and safety.
• In coordination with the event planning leadership team, assist with planning and coordination of special events, activities, and programs that enhance the quality of life for residents.
• Support events as required, ensuring seamless execution of all activities by actively stepping in and providing assistance as necessary to maintain smooth operations.
• Provide a welcoming atmosphere for residents and visitors at the front desk and throughout the community.
• Manage concierge services, including mail handling, transportation arrangements, and personal shopping requests.
• As directed by the General Manager, assist with training staff and evaluating staff performance.
• Address resident inquiries and concerns with promptness and empathy.
• All other duties as assigned by the General Manager or Regional VPs.

QUALIFICATIONS :

• Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred.
• Minimum of 5 years of experience in hospitality management, with at least 3 years in a senior living, luxury hotel, or similar environment preferred.
• Knowledge of the Department of Health regulations regarding Assisted Living in the state of employment.
• Must possess emotional stability and be able to function smoothly, effectively and concentrate with many distractions.
• Demonstrated ability to lead and motivate a diverse team in a dynamic and fast-paced setting.
• Proven track record of managing high-performing teams and delivering top-tier customer service.
• Excellent communication and interpersonal skills, with the ability to engage with residents, families, and staff at all levels.
• Strong problem solving skills and organizational skills.
• Proficiency in hospitality management software and technology.
• A passion for serving the senior community with dignity and respect.