Client Service Associate

Client Service Associate I

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

The Client Service Associate I is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch's overall workflow processes and providing routine client support. This role reports directly into either the Client Service Management Manager or the Client Service Supervisor.

How you'll make an impact:

• Contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects.
• Achieving operating/margin targets and fostering a culture of performance and continuous improvement.
• Supporting the business priorities of Production team members and the Client Service function.
• Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc.
• Assists with the Branch's overall workflow processes.
• Creates documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.

About You:

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.

Preferred: Must obtain Life & Health License within the first 90 days of employment, if not already licensed. Associate's degree. Previous experience managing client relationships.

Behaviors: Exceptional organizational skills. Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

Compensation and benefits: At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation. Comprehensive benefits programs designed to support your well-being. Career development opportunities and ongoing learning. A collaborative, people-first culture with accessible leadership. The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).