Estimator

Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and ensuring clear communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents required repairs and parts replacement, and plays a pivotal role in meeting the repair facility’s KPIs. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily production walks with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings, if required. Attend training, information sessions, and workshops recommended by Store Manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Education and Experience Knowledge of repairs and OE guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Required Skills and Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Benefits Annual paid time off (PTO) plans. Two weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week. Six paid holidays annually. Medical, prescription drug, dental, and vision insurance effective Day1. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. EEO Statement The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Pay: $47,000 – $180,000 a year. #J-18808-Ljbffr