Billing Specialist

Billing Specialist

Location: Rochester, NY Schedule: Fully Onsite Position Type: Contract-to-Hire

We are seeking a detail-oriented and organized Billing Specialist to support billing operations in a fast-paced office environment. This role is responsible for reviewing billing documentation, maintaining account data, resolving invoicing discrepancies, and supporting both internal teams and external clients. The ideal candidate will have experience in billing, invoicing, account management, and customer service, along with strong analytical and problem-solving skills.

Responsibilities

• Manage assigned billing accounts and review documentation for accurate system setup and invoicing
• Maintain and update billing records, customer information, pricing details, billing schedules, and account activity
• Process invoices, adjustments, rebills, cancellations, renewals, and account updates
• Investigate and resolve billing discrepancies, invoicing errors, and payment issues in a timely manner
• Run and review monthly billing reports to identify discrepancies and process corrections as needed
• Work across multiple systems simultaneously to support billing functions and account management
• Communicate with internal departments and external clients regarding billing inquiries and account updates
• Participate in client calls and provide support related to billing operations and account maintenance
• Monitor billing activity and ensure accuracy and compliance with company procedures
• Collaborate with cross-functional teams to resolve operational and billing-related concerns
• Provide administrative support and complete additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Minimum of 3 years of experience in a combination of: billing and invoicing, account management or contract support, customer service, reporting and data management
• Strong understanding of billing processes, invoicing procedures, and account reconciliation
• Experience resolving complex billing discrepancies and transaction issues
• Excellent organizational skills and strong attention to detail
• Effective written and verbal communication skills
• Ability to work independently in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel
• Strong critical thinking and problem-solving abilities