Customer Service Representative

General Job Description

Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representative. *This is not a remote position*

• Interact with customers via telephone to provide information
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Process transactions and reply to inquiries about services
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Schedule appointments and field customer questions
• Address problems and requests by transmitting information or providing solutions
• Ensure that appropriate actions are taken to resolve customers problems and concerns
• Enter data in computer system and maintain logs/records of calls, activities and other information
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Show care and compassion for customers
• Maintain the highest level of customer service
• Effective communication with all other dispatchers and persons in the office
• Ability to work as a team
• Ability to work in a very fast paced, high pressure environment

Specific Qualifications

Required Skills

• Call Center Experience 1-2 years minimum
• Excellent communication skills, including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills
• Proficient phone/communication skills
• Great attention to detail
• Ability to multitask
• Must be willing to work on varied evenings and weekends.
• HVAC or Plumbing office experience a plus

Education and Experience:

• High school diploma or equivalent
• Customer Service Experience Required

Benefits:

• Medical Insurance

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs