Program Manager

Category (For Job Seekers)Program Mgmt/Customer ServiceLocation15201 - EMS Pleasant Prairie WI USA - Pleasant Prairie, WI 53158 US (Primary)Job DescriptionProgram Manager – Pleasant Prairie (Kenosha, WI)Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.Job PurposeThe Program Manager is a highly skilled and experienced individual who will oversee and manager multiple projects within our organization. The Program Manager will be responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met; the PM will responsible for guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the Sanmina and its customers.The PM will ensure all program-related decisions are guided by the terms and conditions of the customer's contract. Understands all aspects required to launch a new program or order. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA’s), and business development. Understands Sanmina offerings for vertical integration and directs customer appropriately towards additional or alternative Sanmina products or services. Ability to lead cross functional teams to meet or exceed customer and Sanmina goals. The Program Manager is responsible for overall customer service and satisfaction including delivery, quality, flexibility, communication and responsiveness for assigned accounts.Nature of Duties/Responsibilities:Ensure compliance to contract/commercial agreement and/or customer specific requirements, and responsible to document additional agreements not included in the contract.Develop and maintain business relationship; maximize customer satisfaction. Manage the relationship with the customer through daily, weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)Coordinates the process of Customer Satisfaction, where customer's satisfaction is reviewed. It includes the implementation of actions with the organization to improve.Monitors, reports and coordinates any troubleshooting of accounts receivables (AR).Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable.Responsible and accountable to maintain price book in Oracle.Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook for its organization.Responsible to manage claims and recover the charges not covered by the quote as NREs, ECO, Out of Scope Recoveries, and miscellaneous requirements. Escalates with GAM/BD, if needed, to assure collection.Collection of excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials.Coordinate problem solving, and escalates challenges encountered on the program that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment.Participate on continuous improvement projects to increase profitability. (Operations & Materials)Accountable for the correct functioning of the CFT.Coordinates with the CFT the generation of reporting and analytical information for decision-making with the customer (materials, quality, testing, etc.)Monitors the actions generated by the opportunities or needs of the project to comply with the customer metrics and/or internal objectives.Coordinates and/or escalates the resolution of operational problems where any of its projects does not have sufficient resources to meet the commitments previously established.Coordinates with the CFT the data collection for quotes or requotes for existing customers, reviews with BD and seeks approval from PM Director or GM.Coordinates with the CFT the collection of data for the preparation of presentations in General or for reviews with the customer.Coordinates the resolution of problems with shipments of product.Escalates the resolution of systemic problems or processes in the supply chain.Coordinates with the CFT and/or escalates to the functional areas, the troubleshooting of on time delivery of products (OTD)Coordinates with the CFT the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.)Coordinate communication and relationship with the leadership team on account strategy and commercial aspects.Coordinates with the CFT the introduction of new products through Product Life Cycle methodology and accountable to track project completion on time.Performs other job related duties as assignedEducation and Experience:Bachelor’s degree in business administration, project management, or related field (Master’s degree is desirable)Minimum of 5 years of demonstrated experience in project management,Must have transitioned multiple designs turned into medium and high-volume production in manufacturing.Advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.Knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.Demonstrates detailed expertise in very complex functional/ technical area orBroad breadth of knowledge in multiple areas.Understands the strategic impact of the function across sites.Knowledge of the MS Office (Proficiency Excel, Power point)Financial experience – P&LStrong communications skillsAnalytic thinking, Results drivenMust be able to communicate effectively in both written and spoken EnglishSanmina is an Equal Opportunity Employer This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.