Data / Voice Network Engineer / Lead / Support

Overview Contract Duration: 6+ months Engagement: W2/ Independent C2C / We are not sub-contracting through third parties Company Description We are executing this project eventually for a premier banking client. Job Description Leads technical implementation and testing of network components in Data Center network - predominantly Cisco with Nexus platform, Cisco ASR, Cisco 650x platform, Cisco ASA, F5 VIPRION, Palo Alto devices supporting VM environment Minimum of 13+ Years of Networking Experience is Required. Must have led delivery of a network infrastructure project, or a large scale network operations function Candidate must have a strong understanding of Cisco routing and switching lines One or more of the following certifications is required - CCIE, CCNP, CCSP, CISSP or equivalent Expertise with QOS, BGP, AVPN and cellular wireless required Experience and advanced insight with Nexus 2K/5K/7K. Experience with the following is desired: F5 Big IP LTM/GTM, Cisco ACS, F5 Firepass, Zenoss, Algosec, QRadar, Stealth Watch, Sourcefire, Palo Alto Firewalls, Cisco ASA Firewalls Considered SME in technology field and has expert knowledge of equipment, protocols, technologies, services, and monitoring tools. Additional Job Details: Excellent understanding of networking and firewall technologies. Ability to multi-task projects. Strong interpersonal skills. Strong analytical skills. Strong written and oral communication skills. Strong organizational skills. Working knowledge of group dynamics. Excellent oral and written communication skills. The Data Network engineer is responsible for providing expertise to networking infrastructure and associated project activities. The resource will provide troubleshooting and general specialist technical support. Installs, configures and ensures the reliability of network devices viz. routers/ switches/ firewalls/ load balancers while demonstrating strong technical analytical skills. Engineer will have a strong network background and will deliver top tier support to design technical solutions and anticipate potential problems, situations and risks and address effectively. Candidate will provide management and technical skills for recovery from critical network events, and will play a role in both the support and configuration of devices and services. Primary responsibilities include managing/performing advanced troubleshooting and complex routing tasks, providing expert knowledge in the technical field of network, driving recommendations and solutions in the area of design, development, testing and implementation of technology solutions; managing network escalations and providing expert recommendations. In addition, will participate and/or lead project teams as a technical resource to deliver solutions that follow best-practice standards. This candidate will have expert level experience in the network field and will be physically on site 5 days a week, with likely some evening implementation. Basic Qualifications: Minimum 7+ Years core network support experience Candidate must have a strong understanding of Cisco routing and switching lines, ASA Firewalls, and F5 VPN and Load Balancers One or more of the following certifications is required - CCIE, CCNP, CCSP, CISSP or equivalent Expertise with QOS, BGP, AVPN and cellular wireless required Experience and advanced insight with Nexus 2K/5K/7K. Experience with the following is desired: F5 Big IP LTM/GTM, Cisco ACS, F5 Firepass, Zenoss, Algosec, QRadar, Stealth Watch, Sourcefire, Palo Alto Firewalls, Cisco ASA Firewalls Considered SME in technology field and has expert knowledge of equipment, protocols, technologies, services, and monitoring tools. Professional Qualifications: Excellent understanding of networking and firewall technologies Self sufficient Be able to lead and take ownership while managing small teams Ability to multi-task This candidate will act as a level 3 engineering/ escalation resource for all technological issues on Cisco call center and telephony platforms of the client. Demonstrated experience in design/ implementation and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 6.x , 7.x Unity Management and troubleshooting of Cisco Analog and Digital voice gateways and devices. Management and troubleshooting of media servers, media gateways, and IP phones. Participate in the troubleshooting activities associated with daily operation works. Implement and support of System Survivable Remote Site Telephony Configuration, Device Pool Configuration, DHCP Server Configuration, LDAP System Configuration, Call Routing Configuration, Access List Configuration, Media Resource Configuration, Device Configuration, Gateway Configuration, Cisco Unified IP Phone Configuration, Trunk Configuration. This candidate will work very closely with Contact Center Technology teams and our Networking teams to ensure support and maintenance for environmental changes and insure that they are synchronized between the groups. Additional Job Details: Platform specific expertise (Cisco) Deployment and management of Cisco Call Manager 8.x, 5. x , 1.x 14072.1 Deployment of Cisco IP Phones - Series: 6941, 7935, 7975. Installation, Management and Monitoring of call manager cluster. Configuring class of service and Call admission control. Configuring call manger features and services. Configuration of call signaling protocols on Voice Gateway, MGCP and SCCP. Configuration of Voice Gateways, Gatekeepers, and SRST. Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and PRI ). Skills: Configuration of Call Manager Express (CME) on 2921 series Routers & 2960 switches. Installation of Bulk Administration Tool for IP Phones and IP Communicators. Configuration of Software Conference Bridge Resources. Hands on experience on CISCO gateways such as 2800, 3640, 2600. Have configured Voice Interfaces like FXS, FXO, E&M, ISDN T1/E1 PRI, T1/E1 CAS. Configuration of Phone Button Template, Soft key Template. Configuration of User Features such as Speed dial, Call forwarding. Configuration of XML Service on IP Phones for accessing Internet. Configuration of Auto Attendant console Qualifications: Cisco certification and 12+ years extensive technical experience with the following Cisco products: UCAAS/ CCAAS UCS CVP/ Cisco Gateways Cisco Unity Voice Mail Professional Qualifications: Excellent understanding of voice and networking technologies. Ability to multi-task projects. Strong interpersonal skills. Strong analytical skills. Strong written and oral communication skills. Strong organizational skills. Working knowledge of group dynamics. This candidate will act as a Level 3 engineering/ escalation resource for all technological issues on Avaya and Cisco call center and telephony platforms of the client. This candidate will work very closely with Contact Center Technology teams and our Networking teams to ensure support and maintenance for environmental changes and insure that they are synchronized between the groups. Expertise in resolving issues around VOIP and TDM Trunking, Gateways, Application Enablement Services, ARS tables, IP interfaces, CMS servers and Modular Messaging. Administer software and firmware upgrades, installations, and changes for all Telecom systems. Management and Support of call routing patterns used for toll bypass to eliminate long distance charges calling between sites with IP trunking. Data Networking understanding required, to include a understanding of Quality of Service (QoS), TCP/IP, Routing and Switching, Power Over Ethernet (PoE) and MPLS use for Voice and Video over IP (VoIP). Understanding of call center support platforms such as CMS, IVR, CTI, and ACD Data networking. Management of AT&T, Verizon, and One Communications for the provisioning of T1 circuits as needed. Install and program T1 circuits and program DS1 configuration and trunk groups as required to activate circuits for use. Proactively monitor health of all telephony systems utilizing all available data to ensure all systems are operational. Quickly initiate action to resolve any high level issues encountered or reported and, once resolved, take necessary steps to prevent recurrence of those issues. Work with project managers, architects and technical team leads to manage delivery of new technology. Establish guidelines and set user permissions for all systems. Proactively identify opportunities for savings. Verint Technical Support Engineer (they need 2) This position is focused on managing the overall deployment and health of Client call center groups. This includes support and management of PBXs, AES servers, CMS systems, vectoring and Modular Messaging. This position must also perform Toll Free management and support through ATT RouteIt and ATT business direct. This candidate will coach, on a daily basis, Junior Call Center Analysts and Telecom Analysts ensuring complete and thorough coverage of all call center related issues and requests on an enterprise level. Work very closely with Contact Center Technology teams to ensure support and maintenance is synchronized between the groups. In addition, this person is responsible for building, documenting and testing voice related disaster plans for the Client Call Center environment. Additional Job Details: 11+ Years plus in contact center telephony, with predominant focus on Avaya contact center technologies. In-depth familiarization with the following areas is required Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging, ATT Routlet, ATT Business Direct. AES Server maintenance and troubleshooting relating to connectivity to PBX and other equipment including Verint, CTI and ICM Knowledge of ICM where it relates to call routing and PBX / CMS connectivity VOIP Support of CLANs, Medpro boards Accountabilities: Respond to user trouble tickets related to call center within service levels. Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process. Build Toll Free number routing plans and terminations in ATT RouteIt application as well as manage call control routing of Toll Free numbers across enterprise through ATT Business Direct. Build, test and support of Call Center Disaster Recovery plans. Provide support to all IP phones, IP softphones and vpn phones Manage installation and maintenance of Avaya ACD hardware and software. Coordination/monitoring of vendor maintenance requests and activities. Maintain user profiles for CMS Supervisor as well as provide training and support to CMS Supervisor users. Coach junior and standard Telecom analysts. Perform VAL manager backups of all announcements, record and export announcements when requested. Work with communications carriers and technicians to resolve carrier problems. Provide high level technical support for Analysts as needed. Daily health checks on all call center related systems ; monthly backups to CMS and verification of scheduled archiving jobs. Fully document call routing, messaging and project plans Professional Qualifications: Excellent understanding of voice and networking technologies Ability to multi-task projects Strong interpersonal skills Strong analytical skills S trong written and oral communication skills Strong organizational skills Working knowledge of group dynamics Excellent oral and written communication skills. Please submit details below along with your candidature: Candidate Name(including middle initial): Phone Number: Email: Current Location: Last 4 digits of Social Security #: Month and Day of Birth: Rate to Experis: Candidate Pay Rate: US Work Status: If H1-B candidate, who holds the visa? Please provide their contact information: Qualifications Additional Information Saviance Technologies is an EEO employer, employing over 500 professionals across more than 5 offices and 3 global delivery centers in the U.S, UK and India. We offer a very attractive benefits package which includes Medical, dental and vision insurance and compares well with the best in the industry. We deliver a full portfolio of services that includes Application Development & Management, Mobile Testing Services, Enterprise Software Solutions, Engineering Services, Full Spectrum of Microsoft Technology Solutions, Business Intelligence & Data Warehousing, Global Infrastructure as well as Professional Services. Our mission is to ‘To provide world class Staff Augmentation Services to our clients to enable them to win and grow by using our talent and experience in technological services, intuitive strategies and focused execution'. For immediate consideration please send a Microsoft word copy of your resume to View email address on click.appcast.io . Please include the job title, authorization to work, interview/project availability and contact information. Call us now - we guarantee an interview, provided you have the right set of skills and attitude. #J-18808-Ljbffr Saviance Technologies