Senior Team Leader for Kids Indoor Play Space

Job Description

Job Description

Benefits:

• Modern facility
• Growth opportunity
• Flexible schedule

Jetsetter Kids Club is a modern, high-end indoor play space and enrichment destination for children and families. We are hiring experienced Senior Team Leaders to help lead daily operations, oversee staff, book birthday parties and deliver an exceptional customer experience.

This is not an entry-level role. We are looking for professionals who have managed teams in children’s entertainment centers, indoor play spaces, learning centers or family-focused venues and can confidently run a shift.

Schedule & Commitment

• Part-time: 18 to 30 hours per week
• Must be available for at least 6 weekend shifts per month
• Flexible weekday availability preferred
• Applicants must include weekly availability when applying

Who You Are
You are polished, confident, and highly capable in a fast-paced environment. You’ve managed teams before and know how to lead, not just assist. You are calm under pressure, solutions-oriented, and take ownership of the customer experience from start to finish. You are punctual, reliable, and loyal, and take responsibility. You lead by example, hold high standards, and bring consistency to every shift. You are just as comfortable handling a difficult parent conversation as you are directing staff, managing flow, and stepping onto the floor when needed.

Key Responsibilities

• Lead daily operations and take ownership of your shift
• Supervise, direct, and support junior team members
• Ensure smooth execution of open play sessions and birthday parties
• Greet and check in customers with professionalism and authority
• Verify waivers and ensure all policies are followed
• Handle payments, bookings, credits, and scheduling accurately
• Drive party sales and program bookings
• Manage front desk flow during high-volume periods
• Resolve customer issues quickly, calmly, and professionally
• Step in wherever needed, including:
  • Monitoring play areas
  • Supporting cleaning/reset between sessions
  • Assisting with or leading party execution

Required Qualifications (Non-Negotiable)

• Minimum 5+ years of managerial experience in:
  • Children’s play spaces or daycare
  • Family entertainment centers
  • Indoor playgrounds or similar venues
• Proven ability to lead teams and run operations independently
• Strong customer service and conflict resolution skills
• Professional, clear, and confident communication style
• Comfortable with sales (parties, memberships, programs)
• Highly organized and detail-oriented
• Over 21 years old
• Meet the physical requirements
• Live within 10 miles of Lindenhurst, NY (11757)
• Reliable transportation required

Tech & Systems

• POS and booking platforms
• Google Docs & Sheets
• Canva (basic familiarity)
• Comfortable learning new systems (Roller experience a plus)
• Familiarity with AI tools is a bonus

Why This Role

• Leadership position in a premium, design-forward kids’ space
• Opportunity to help shape operations and team culture
• Fast-paced, dynamic environment with real responsibility
• Growth potential as the business expands

Physical Requirements

This is an active, hands-on role that requires being on your feet for extended periods. You must be comfortable walking, standing, bending, and moving throughout the facility during your shift. The role may involve lifting and carrying light to moderate items (party supplies, equipment, furniture), assisting with room resets, and navigating play areas quickly and safely. You should be physically capable of keeping up in a fast-paced environment while maintaining awareness of children and surroundings at all times.