Senior Analyst, Food Safety & Quality Assurance Data Analyst

Senior Analyst, Food Safety Quality Assurance

This role is part of KFC U.S. Food Safety & Quality Assurance and is responsible for leading the team's data and insight capability across product quality, food safety, and operational performance. The Senior Analyst will manage and evolve FSQA reporting and analytics, strengthen visibility to risk and performance trends, and help shift the team from reporting activity to driving actionable insights that support continuous improvement. This role also retains ownership of the KFC processing product quality complaints program, including complaint intake, follow-up, trend analysis, and credit resolution support. Success in this role requires strong analytical rigor, sound judgment, and the ability to translate data into clear recommendations that improve business performance.

Responsibilities

• Lead and evolve the KFC FSQA data program, including building and/or updating BI dashboards, recurring reporting, ad hoc analysis, and performance visibility across food safety, product quality, and operational measures.
• Translate complex data into actionable insights by identifying trends, recurring issues, and emerging risks, then communicating clear recommendations to FSQA and cross-functional partners.
• Manage the KFC processing product quality complaints program, including intake, documentation, trend reporting, follow-up, and credit resolution coordination.
• Improve the quality, consistency, and usability of FSQA data by strengthening reporting processes, system workflows, and data governance practices.
• Support investigations and issue management through structured analysis, root cause trend identification, and reporting that helps prioritize corrective actions.
• Build clear, decision-ready updates and presentations for leaders and stakeholders, with a focus on storytelling; what matters, why it matters, and what should happen next.
• Partner across FSQA, Operations, Supply Chain, Product Development, customer care, distribution, suppliers, and IT support teams to improve visibility, follow-through, and business outcomes.
• Lead cross-brand, cross-functional projects as needed to support business and regulatory updates.

Qualifications

Required qualifications

• Bachelor's degree in Data Analytics, Food Science, Business, Supply Chain, or a related field
• 3+ years of experience in analytics, food safety, quality assurance, compliance, or a related business support role
• Experience managing complex data, reporting processes, or business systems in a fast-paced, cross-functional environment

Technical skills

• Advanced Excel skills and experience building dashboards, reports, and performance tracking tools
• Experience with analytics and visualization platforms such as Domo, Power BI, Tableau, or similar tools
• Experience with complaint, issue management, QA, or workflow systems (i.e., ServiceNow)
• Ability to validate data, improve data quality, and streamline reporting processes
• Working knowledge of AI-enabled productivity and analysis tools, SQL, automation, or database tools preferred, with the ability to use these tools to improve reporting efficiency and insight generation
• Core competencies
• Strong analytical thinking and sound judgment
• Ability to move beyond reporting and identify what matters, why it matters, and what actions should follow
• Clear written and verbal communication skills, including the ability to tailor insights to different audiences
• Strong prioritization, ownership, and follow-through across multiple stakeholders
• Continuous improvement mindset with a practical, business-focused approach

Preferred experience

• Experience supporting QSR, restaurant, franchise, food manufacturing, or supply chain quality programs
• Familiarity with food safety, quality, audit, or compliance programs
• Experience managing complaint data, issue tracking, or trend analysis in an operator-facing or customer-facing environment
• Experience translating business questions into metrics, analyses, and practical recommendations

Salary Range: $89,335 to $97,743 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

Job Info

• Job Identification 5291
• Locations Plano, TX, United States (Hybrid)