Director of Patient Services

Job Description

Title: Director of Patient Services

Location: Rockland County, NY

Salary: $150,000-$200,000 depending on experience

Benefits: Health (multiple plans) , Dental, Vision, 401k (no match), Sick Time (56 hours), Vacation Time (80 hours), Holidays (15), etc.

Work Schedule: 9:00am-5:00pm M-Thurs 9:00am-1:00pm Fri (some flexibility required off hours)

Position Type: Direct-Hire/Permanent

Overview: Well-established and expanding outpatient/homecare services organization seeks a qualified Director of Patient Services. The ideal candidate is a Registered Nurse with experience leading teams at the intersection of clinical and general business operations oversight. The role reports full-time on-site in Rockland County, NY but will have occasional travel requirements to 6 regional offices.

Responsibilities:

• Assures ongoing compliance with company policy and all federal, state, and local regulatory bodies.
• Oversees all clinical issues within the agency.
• Manages all clinical related services rendered to clients and families.
• Participates in development of agency's objectives, standards of care, policies and processes affecting clinical services.
• Oversees quality improvement from audits and satisfaction measures.
• The DPS is responsible to fully own DOH and all audits for all licenses. That means being the front person dealing with the auditor, remaining calm, and being a team player with all necessary departments to obtain documents and ensuring audit success.
• Reviews policies relevant to client care with the Quality Improvement Committee on a periodic basis.
• Conducts annual performance reviews.
• Trains and updates agency staff on all Policies & Procedures, forms and DOH

Regulations.

• Oversees the Clinical Supervisors to ensure all 485’s are developed and corrected in a timely manner.
• Ensures that all nursing orders and documentation are entered and followed up on, according to DOH regulations.
• In conjunction with the Quality Assurance department, investigate and resolve incidents and complaints related to patient care.
• Ensures ongoing Quality Assurance measures by performing audits of

documentation, recording and tracking data, conducting quarterly Quality Assurance meetings, and implementing performance improvement measures for areas of non-compliance.

• Prepares QI reports for Quality Improvement Committee on a quarterly basis.
• Reviews the HPN daily.
• Ensures Agency is in compliance with DOH regulations.
• Ensures all content created in LH CSA specific.
• Participates in state and local organization meetings, seminars, workshop sand activities relating to the home health profession and health care services
• Collaborates with vendors on quality measures to ensure vendor satisfaction
• Be innovative on perfecting nursing coordination, field RN's and internal RN staff
• Ensures quality execution of PCA training school and orientation.
• Reviews and collaborate on aide handbook from a clinical lens.
• Oversees nursing coordination department.
• Oversees field nurses.
• Oversees and guides clinical supervisors.
• Conducts weekly level 10 meetings.
• Additional tasks as needed

Requirements:

• Licensure: Active Registered Nurse (RN) license, typically in the state of operation (e.g., New York State).
• Experience: Minimum of 2–3 years of outpatient/homecare services leadership experience
• Knowledge: Deep understanding of home care regulations, and clinical documentation.
• Skills: Strong leadership, communication, organizational, and conflict-resolution abilities.

Preferences:

• UAS Certified (for managed long-term care).
• Bachelor of Science in Nursing (BSN).
• Experience in LHCSA (Licensed Home Care Services Agency) or CHHA (Certified Home Health Agency)
• Experienced with Skilled Nursing oversight and compliance in addition to basic Home Health Aids