EUC Engineer - Digital Employee Experience (DEX) Tools

As an EUC Dev Ops Engineer, you will be responsible for leading the management and optimization of our Digital Employee Experience (DEX) platform, with a focus on tools like Nexthink. This role is critical to enhancing visibility into end-user device health, performance, and experience across the enterprise. You’ll be the primary engineer responsible for configuring, maintaining, and evolving our DEX tooling, partnering closely with EUC, InfoSec, and other IT teams to drive actionable insights and improve the digital workplace. What You’ll Do Oversee the end-to-end administration/operation of Nexthink or similar DEX platforms, ensuring optimal performance and governance. Design and implement dashboards, alerts, and automation to monitor device health and user experience Collaborate with other IS teams to align device inventory, compliance, and telemetry data Develop and maintain integrations with other IT systems (e.g., CMDB, patching tools, ticketing platforms) Support reporting and analytics for device compliance, performance, and usage trends Drive continuous improvement in DEX strategy and tooling based on business needs and user feedback Participate in sprint planning, story refinement, and DevOps best practices within EUC What You’ll Need 3+ years of experience in EUC, DevOps, or IT Operations roles Hands-on experience with Nexthink or similar DEX platforms (e.g., Lakeside, ControlUp) Strong scripting and automation skills (PowerShell, Python, etc.) Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) Experience with data visualization and reporting tools Excellent communication and cross-functional collaboration skills Knowledge of device compliance frameworks and lifecycle management Bonus Skills Experience with cloud-based EUC environments (Azure Virtual Desktop, Citrix Cloud) Exposure to ITIL practices and service management workflows Understanding of InfoSec policies and endpoint security tools Why Join Us? Be at the forefront of transforming digital employee experience Work with cutting-edge tools and a forward-thinking EUC team Influence enterprise-wide visibility and decision-making Competitive compensation, benefits, and growth opportunities The starting pay range for this position is: $109,500.00 - $146,200.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). #J-18808-Ljbffr AAA Auto Club Enterprises