Insurance Office Manager

Job Description

Job Description

A growing Farmers Insurance agency in Connecticut is seeking an experienced and fully licensed Insurance Office Manager to lead day-to-day operations, support agency growth, and help deliver an outstanding client experience.

This role is ideal for someone who already has a strong background in insurance sales and service, understands agency workflows, and can confidently manage both client relationships and office operations. We are looking for a motivated professional who thrives in a fast-paced environment and can help drive production while maintaining high service standards.

Polish-speaking candidates are strongly preferred due to the needs of our client base.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

• Oversee daily agency operations and office management functions
• Support new business growth through sales and cross-selling efforts
• Manage client accounts and ensure excellent customer service standards
• Assist with policy reviews, renewals, billing questions, and claims support
• Help train, mentor, and support team members when needed
• Monitor agency performance goals and production activity
• Maintain accurate client records and ensure compliance standards are met
• Build strong relationships with clients and local community members
• Work closely with agency leadership to support continued growth and retention

• Active Connecticut Property & Casualty License REQUIRED
• Prior insurance agency experience REQUIRED
• Strong understanding of insurance sales, customer service, and retention
• Experience managing office operations, workflows, or staff preferred
• Excellent communication and organizational skills
• Ability to multitask and manage priorities efficiently
• Bilingual Polish-speaking preferred
• Comfortable working in a goal-oriented, production-focused environment